Enterprise Solutions Manager- Central

Job Description

Job: Sales
Primary Location: United States-Texas-Dallas
Schedule: Full-time
Requisition ID: 193874
Description

Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

A da Vinci® Enterprise Solution Manager is the primary customer representative for our da Vinci customers who enter into our Accelerated MIS Program Agreement. This role requires a number of capabilities including knowledge in the use of robotics, strong program management and collaboration skills, the ability to lead a team through indirect leadership and who is customer solution oriented.
Roles and Responsibilities

The da Vinci Enterprise Solutions Manager (ESM) will manage a set of interrelated projects within the Accelerated MIS Program implementation plan designed to meet the mutually agreed upon goals of the customer and ISI.

• Project Manage customer and ISI deliverables

• Prioritization of stakeholder initiatives to drive alignment

• Escalation of priorities and conflict resolution

• Manage resource identification and allocation

• Proactive gap management and seek opportunities for program enhancements

• Optimize resources and opportunities

• Develop and implement agreed upon reporting dashboards

• Establish Program Governance Plan with customer and ISI stakeholders

• Success of the Enterprise Solutions Program is contingent upon effectively collaborating across multiple departments to include:

o Sales – clinical and value based selling

o Genesis – execute on the install plan as recommended by the Genesis training manager

o Surgeon training – execute on surgeon training plan aligned with procedural adoption goals

o Customer success – onboarding, customer portal, and AEX capabilities

o Ensure all systems are utilizing our on-site solution

o Inventory management of instrument / accessory, supplies ordering plan

Qualifications

• Bachelor’s degree or equivalent experience required

• Minimum of eight (8) years’ sales experience including five (5) or more years in medical device sales

• Prior experience interacting with Hospital Executives preferred

• Proven track record in managing and developing customer programs

• Excellent interpersonal and communication skills

• Ability to travel up to 50%, dependent upon account distribution

• Knowledge of the Operating Room environment preferred

• Knowledge of hospital management environment preferred

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
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