Field Service Coordinator

Job Description

Job Description Job ID: CEP004811
About Us
At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at [ Link Removed ] or follow us on Twitter (@CepheidNews).
Description
Job Description

ESSENTIAL JOB RESPONSIBILITIES:

• Schedules service calls, preventative maintenance, and installations while prioritizing the workload.
• Achieves and maintains a positive rapport with customers in order to update them of their critical job status within specific time frames.
• Orders parts and expedites work orders for Field Service Engineers.
• Identify opportunities for combining open work orders to maximize efficiency of field service engineers based on specific criteria.
• Investigates orders processed incorrectly and determines root cause, corrective action, and preventive action and identifies any missing steps in existing or non-existing standard work
• Investigates any delays that impact response time and identifies any missing steps in existing or non-existing work instructions
• Processes all Purchase Orders related to service contracts and billable services.
• Places outbound follow-up calls to customer who have been quoted for billable PMs.

Job Requirements
Qualifications

MINIMUM REQUIREMENTS:

Education or Experience:

• High school degree (or equivalent experience) with 1-2 years of relevant work experience, preferably in a fast-paced Customer Service, Service Coordinator or Order Management role.

Knowledge and skills:

• Proven ability to manage multiple priorities and thrive in a fast paced, ever changing team environment.
• Excellent interpersonal, written, and oral communications.
• Friendly and professional attitude to develop a bond with callers over the phone.
• Strong work ethic with ability to work independently and manage time efficiently.
• Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
• Must possess strong problem-solving skills.
• Outstanding organizational skills and able to function under pressure.
• MS Excel and MS Word experience is preferred, but not required.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.