Billing Project Manager

Job Description

Description

Job Summary:
The hired candidate would become part of the Complex Billing Project Team within Global Billing Resolution Team (GBRT) in Finance Billing Operations (FBO). Our assignments are driven by complex customer billing issues or internal billing processes generating high amount of billing disputes. The team act as Tier 3 Support for GBRT Organization. The Billing Project Manager manages the assignment work by working with his/her project team, but also performing tasks that are within his/her responsibility remits.
Roles and Responsibilities:
• Author of project management fit to purpose documentation
• Performs and coordinates the assigned work as per the agreed project scope
• Performs investigation of issues and drive (coordinate) resolution of complex billing inquires and billing disputes raised by internal/external customer
• Performs validation (facts finding) of critical contractual (rates, discounts) and provisioning/ordering information using AT&T billing or partner organization tools and systems
• Maintaining Billing Issue Log, Project Tracker to document issues, roadblocks, resolution steps with respective owners and the resolution status
• Engages cross function teams across AT&T (mainly Sales, Service Management, Finance and Service Delivery) to complete the project work
• Perform Root Cause Analysis of detected billing errors to ensure recurrence of issue is mitigated or removed
• Improves team strategies and innovates Best Practices

Qualifications

Key Competencies and Skills:
• High level of spoken and written English
• PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)
• Time management skills – ability to track work independently and in timely manner
• Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world.
• Product knowledge - thorough understanding of core AT&T products and services offered to external clients
• Process knowledge – thorough understanding of billing and billing dispute processes related to dispute resolution
Education and Qualifications:
• University education or High School education with leaving exam is an advantage, preferably in Business Management, Finance, Accounting or Economics
• Previous experience within GBRT COE is an advantage
• Basic Project Management knowledge and/or Business Analysis Experience is an advantage
Additional Information:
Location: Aupark Tower, Einsteinova 24, Bratislava
Contract type: For internal & external hires - Permanent contract
Working hours:
• US time shift, flexible start time from 1PM to 3PM
• Up to 8 EMEA days/month, flexible start time from 8AM to 10AM
Benefit: Taxi on company expenses from 10:30PM (within Bratislava)
Salary from 1600€ brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Additional compensation for evening and night shifts.