Bilingual Customer Service Representative – Sales, Service and Retention

Job Description

Delivering best-in-class service is just the beginning. As a Bilingual Sales, Service and Retention Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.
Roles and Responsibilities:
• Ability to deal with a variety of customers. • Ability to upsell products and services from AT&T • Ability to explain and resolve complex billing issues • Ability to multi-task; using a computer while wearing a telephone headset, evaluate options to sell products to customers, toggle between 7-10 different software programs, take notes and create rapport with customers at the same time • Build relationships and retain the customer • Resolve the customer’s issue while on the phone to completion • Listen and respond on the phone while receiving back-to-back calls throughout your entire shift. • Need to be creative and innovative
Key Competencies and Skills:
1. Positive Service Orientation 2. Communication & Responsiveness 3. Knowledge of Computers & Technology 4. Following Policies & Procedures 5. Problem Solving & Learning Orientation
Education and Qualifications:
Qualified candidate profile: • Advanced English proficiency to communicate effectively • Experience using a personal computer and Microsoft Office products is a must • High school completion or one year of customer service/sales experience preferred • Previous work in sales, collections or similar roles is an advantage. • Schedule flexibility: Our centers operate Monday through Saturday from 7am to 9:15pm and are closed on Sunday. Your work schedule may be any time during operating hours and will provide two days off each week, which will include Sunday and one weekday.
Additional Information:
What’s in it for you? Start with the paycheck, our monthly compensation package is MXN$17,573. Base Salary: MXN$13,120 (40 hrs p/week) • Grocery voucher MXN $2,474.08 • Restaurant voucher MXN $1,979.32 On our Sales, Service and Retention team, reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN. In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards: • 50% discount on five lines of AT&T Wireless service • Vacation days, plus three personal days, life insurance, onsite medical and more. • Paid starting from your first day of training (including benefits) • Two days off per week • Direct employment with AT&T (no outsourcing) • We help you get to the call center easier, we now provide complementary transportation to our employees. • If you have kids, you can also enjoy daycare discounts with the two daycares we’ve partnered with. Ready to take our service to the next level? Apply today.