Customer Engineering Manager, Google Cloud

Job Description

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Experience as a technical field engineer in a cloud computing environment or equivalent experience in a similar customer facing role.
• Ability to travel as required.

Preferred qualifications:

• Experience as a customer-facing field engineer.
• Experience leading a team to achieve business growth goals. Experience with Linux.
• Experience with software lifecycle, build tools, and architecting/developing software for scalable, distributed systems.
• Experience in and understanding of data and information management as it relates to big data trends and issues within businesses. Experience using and/or managing databases.
• Knowledge of Big Data, PaaS, SaaS, IaaS, public cloud, and related industry and technical concepts.
• Ability to craft a compelling message and tailor it for a given audience.

About the job

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead a team of engineers who engage with business prospects, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise throughout the business process. You are an exceptional motivator and possess the skills required to manage a diverse collection of engineering professionals. Additionally, you are a presenter with excellent oral and written communication skills. You maintain personal technical expertise and are prepared to engage directly with prospects as the opportunity presents itself. You feel comfortable working cross-functionally with our Product, Support, Engineering and Sales teams.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

Responsibilities

• Collaborate with Sales Engineering to determine staffing levels to support business goals, establish job requisitions, assemble candidate pool, and lead interview team to fill open positions.
• Organize, train and equip the Sales Engineering team. Assess team’s go-to-market readiness, identify gaps in preparedness, and build plans to ensure the team is trained and equipped to successfully perform in support of business goals.
• Work with Google Cloud Sales leadership to identify, qualify and prioritize coverage for opportunities. Participate in periodic opportunity review meetings providing insight into how to best secure the technical opportunity.
• Work with the Sales Account team, customer support, product management, customer solutions, and engineering to resolve product problems affecting customer satisfaction.

Location

At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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