Senior Lead Project Manager

Job Description

About CenturyLink
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Senior Lead Project Manager will be responsible for developing plans and managing the implementation of activities for multiple moderately to highly complex projects/programs in Consumer Markets. The individual is responsible for management of projects that cross departmental lines between Sales and Care, Repair, and Credit and Collections, among others, and have considerable impact on Consumer employees and customers.

• Develop project plans to document project scope, schedule, tasks, and risk management and produce status reports to communicate to team and executives
• Manages new process creation, requirement building along with training and documentation needs
• Has accountability for stakeholder management including overall progress, challenges, scope and timing
• Conduct meetings with stakeholders to determine objectives and execute on deliverables; work with cross-functional groups from Operations, IT, Finance, etc.
• Responsible for identifying and coordinating resource needs within multiple Consumer markets departments and lines of business; and prioritizing those needs for IT
• Responsible for building and maintaining business relationships, which includes working with all levels and organizations of the company to maintain and provide status of key projects
• Identify/Analyze process risks and inefficiencies; actively seeks opportunities to transform the business and eliminate costs through these efforts.
• Gather input from various channel leads and SMEs to create and validate comprehensive requirements, rollout plans and test plans for their initiatives
• Ability to quickly understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience.
• Identify business needs and make solution recommendations with strong problem solving and analytical skills and provide consistent feedback on improvement opportunities related to current business process
• Manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.

Minimum Qualifications:

• Bachelor’s degree or equivalent education and 8+ years related experience.
• Completion of formal externally recognized project certification requirements (e.g. PMI, PMP) or a minimum of 5 years of significant project management experience
• Must be proficient in Microsoft Excel, PowerPoint, Project, Teams, and Word
• Strong communication skills (oral and written)
• Excellent analytical and presentation development/delivery skills

Preferred Qualifications:

• Working knowledge of the Consumer products and procedures
• Working knowledge of Salesforce and automation tools
• Working knowledge of Agile processes and User Story creation and JIRA

Alternate Location: US-Colorado-Denver

Requisition # : 217505

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.