Project Manager, Marketing Technology Solutions

Job Description

1750 Tysons (12023), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Project Manager, Marketing Technology Solutions

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Job Summary:

The Capital One Consumer Bank Marketing Technology (MarTech) team is a growing group within the Retail & Direct Bank of Capital One. The MarTech group is responsible for using the advancements in marketing/ad technology, automation, marketing experience, data and predictive sciences to deliver people-based marketing at scale. To achieve our vision, we are in the process of bringing in qualified marketing technologists, marketing strategists and project managers.

This position is for the role of Project Manager (PM) on the MarTech team. The ideal candidate for this role will have prior experience in applying modern practices of project management (agile, kanban and lean principles) to enable rapid, iterative development and deployment of new products, features, and services for use in the Marketing lifecycle.

Responsibilities:

This role will work with stakeholders and project managers in the Marketing Execution, Technology and Strategy teams to bring to life new marketing capabilities, campaigns and experiences. Job responsibilities include:

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• Facilitate epic and story backlog creation, refinement and prioritization and ensure project teams are following good Agile practices to optimize delivery.
• Partner with Marketing Technology product owners and other responsible parties to ensure epics and stories are captured adequately and are aligned to roadmap level initiatives or use cases
• Plan and facilitate meetings ranging from planning sessions with Tech and Marketing execution, solution blueprinting sessions, intake meetings and retrospectives.
• Serve as a knowledge and execution resource to the team for productivity tools (e.g. Jira, Relay, etc.)
• Identify, manage and drive dependencies across workstreams
• Work with the Technology team partner PM to ensure technical development and testing activities are elaborated and aligned appropriately
• Set up and report on execution progress, velocity and burn-down metrics
• Leverage Slack, Confluence, and email to facilitate documentation and communication
• Escalate impediments and support resolution of impediments and ensure impediments are visible and tracked through to resolution
• Strong understanding of the Technical Architecture, Data Flows and Solution Integrations for the functionality being delivered and is able to ask relevant questions and identify opportunities for improvement and/or potential impediments
• Support issue risk identification, planning, mitigation, and escalation to project team and stakeholders as needed

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 2 years of Project Management experience
• At least 2 years of experience in project managing through agile-based iterative delivery methodologies

Preferred Qualifications:

• At least 2 years of experience in serving as a Project Manager on engagements that delivered a Marketing (CRM, Campaign Management) or a Digital (Web, e-comm) solution
• Proficiency in creating epics, stories or tasks that are sized appropriately within a tool like Jira
• Ability to set up and report on velocity, burn-down metrics
• Able to balance multiple priorities and strong time management skills
• Adaptable to with ever-changing business demands
• Strong attention to detail
• Excellent Communication skills - written, oral and one-on-one
• Excellent facilitation skills, able to collaborate, plan, execute and follow-up on meetings at the team and stakeholder levels
• Moderate business analysis skills
• Experience in project managing on initiatives that launched Marketing Campaign Automation capabilities (Salesforce Marketing Cloud, Adobe Marketing Cloud, etc) or CRM/CDP capabilities. Project management experience in Digital Commerce solutions.
• Financial Industry experience
• Experience as a PM in a mid to large sized organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).