GED Student Advisor

Job Description

GED Student Advisor

Description

The GED test has opened doors to better jobs and college programs for more than 20 million graduates since 1942. The GED test is accepted by virtually all U.S. colleges and employers. As the creator of the one official GED test, GED Testing Service has a responsibility to ensure that the program continues to be a reliable and valuable pathway to a better life for the millions of adults without a high school diploma. The organization continues to develop several new, innovative programs like GEDWorks. GED Testing Service is a joint venture between the American Council on Education and Pearson.

GED Testing Service® is part of Pearson VUE, the global leader in computer-based testing. Together GED Testing Service® and Pearson VUE are businesses of Pearson. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The GED® Student Advisor will work with students to guide them through the process of obtaining their GED® credential. The Advisor will process student intake and help answer student’s questions about the GED® program. They will monitor the student’s progress through their prep to test journey and motivate them along the way. The Advisor is also responsible for helping students interpret their assessment results and prescribe their learning path. They will also identify and implement new approaches to helping more people successfully earn their GED credentials.

A successful job applicant should have a strong sense of empathy, excellent customer service skills, and strong organizational skills. Ideal candidates will have experience with adult students or the GED.

Guide and Advise Students (60%)

Initial outreach to GED® students through welcome phone call and letter.

Process student registration in GED® systems

Describe GED® program to student and prescribe student learning path

Monitor weekly student progress and advise them on next steps

Weekly touch-base calls with student

Interpret assessment results as necessary

Identify and implement student improvements

Identify, develop, and implement new models or approaches to helping students be more successful in reaching their GED goals

Reporting (10%)

Report on student progress – individual and aggregate reporting

Identify process improvements to drive student completion and outcomes

• Bilingual (Spanish) preferred; not required

Qualifications

Education and Experience:

• Some post secondary education preferred
• Excellent customer-facing skills
• Ideal candidates will have experience with adult students or the GED

Skills, Knowledge and Abilities:

• Critical thinking and problem solving skills
• Strong empathy, driven to progress and helping people meet their goals
• Strong organizational skills
• Excellent communicator
• Team player

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5601 Green Valley 5601 Green Valley Drive Suite 220 Bloomington 55437

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 15, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1914853

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.