Operations Officer, Documentation Specialist

Job Description

What is the opportunity?

RBC’s Business Service Centre (BSC) is looking to fill the position of Documentation Specialist who will play a key role in the mitigation of credit and operational risk related to credit processes supporting the Commercial Financial Services Sales partners. This role is responsible for enhancing the client experience through efficient preparation of the Letter Agreements and the documentation of the guaranties. This role provides linkage between Commercial Account Managers and the client for value-added support in the sales/service cycle.

What will you do?

• Review the credit and ensure that transaction details are well defined, clarify with the Account Manager, GAC and / or Business Risk Management to complete the documentation.
• Prepare the letter agreement, as described on the approved credit.
• Prepare the customer's security as described on the approved credit.
• Adapt to change.
• Work according to the volume of work by following the commitments of the service agreement with our partners.
• Ensure you track service routines so you can turn off high performance and increase the customer experience

What you need to succeed?

• Hours of Business are 8h30 to 17H00; occasional overtime as needed during peak periods
• Bilingual (French/English)
• Excellent organizational and communication skills
• Keen attention to detail
• Ability to work under pressure and tight timeframes, to maintain a superior level of client service.

Nice-to-have:

• Previous experience in documentation preparation is preferred
• Working knowledge of Synergy
• Minimum of 2 years of Commercial Banking experience
• Proficient in MS Word
• Proficient in preparation of documentation of guaranties

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing teams
• Opportunities to building close relationships with clients

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY

City: Montreal
Address: 7101 avenue du Parc
Work Hours/Week: 37.5
Work Environment: Service Centre
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 11/21/2019
Req ID: 202008

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