Transition Project Manager

Job Description

Req ID: 70137

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Transition Project Manager to join our team in Bucharest , București (RO-B) , Romania (RO) .

Role Overview

Responsible for implementing a technical and business solution that has been sold to the NTT DATA. Bridges the gap between the sales deal closer and the technical delivery implementation. Develops and implements a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement and test technical solutions, NTT DATA management, 3rd party partner management, extended transition team management, and implements service delivery processes.

Role Responsibilities

• Prepares PowerPoint presentations and delivers during PIW/PPW to the customer and other towers
• Revises the SD project plan, completes activities, and manages the continuous follow up to meet scheduled milestones
• Gathers and documents discovery information from customer using presentations, interviews, and conference calls
• Analyzes discovery information and develops gap analysis and pareto charts to identify risks, issue, and assumptions
• Reviews SLAs and contracted obligations from the contract and cost model to identify gaps
• Creates Visio diagrams of the SD process flows
• Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Service Desk Operations Manuals
• Documents and conducts UAT testing prior to AOS
• Works closely with Service Management and prepares OPASv3 workbook with EUS information
• Conducts weekly meetings with EUS Operations and Training
• Monitors and controls the work to ensure that the project remains on track and in control
• Interfaces and communicates with transition team and other towers
• Communicates with the Transition team on project status and RAID updates

Qualifications

• 8+ years of relevant IT experience or combination of work experience and education
• Excellent English Language skills
• Experience with MS Project and expertise with MS Office suite (Excel macros and pivot tables)
• Excellent communication skills (verbal and written)
• Strong teamwork skills across client, supplier and geographically dispersed virtual teams
• Understanding of Service Desk, Field Services and/or Desktop Engineering practices, policies and procedures
• Understanding of project management practices
• Knowledge of OPASv3 and ServiceNow is preferred
• Service Management experience is a plus
• ITIL certification required
• Project Management certification or training preferred

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.