Client Services Consultant I

Job Description

Location : United States : Tampa : Florida

Role Value Proposition:

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. This role, for a Client Service Consultant I, will deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.

Key Responsibilities:

• Overall accountability for day-to-day support of multiple clients.
• Prepares and completes more complex accounting processes, calculations and reports.
• Responsible for key clients and national accounts. Leads and coordinates new client implementation.
• Primary contact for a large number of clients or a medium to large distribution channel
• Performs other duties as assigned or required.
  
  Essential Business Experience and Technical Skills:
  Required:
• High School diploma
• 3+ yrs. related experience
  
  Preferred:
• Bachelor’s degree
• 5+ yrs. related experience

Strong customer satisfaction focus.

Travel
Not applicable
“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 112220