Application Support Analyst

Job Description

Application Support Analyst

Description

Our Organisation

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for an Application Support Analyst to join our successful team in Salford Quays, Manchester office.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Your Opportunity

• Application Support Analyst
• Based in Salford Quays, Manchester UK
• Permanent & full-time working 37.5 hours per week
• Competitive salary depending on experience.

At Pearson VUE, the Application Support Analyst fulfils a vital software support role that is primarily client facing. You must have both technical ability and the capability to relate this to non-technical users. In this role you will be supporting and advising users on the best use of Pearson VUE’s web-based ExamDeveloper software, as well as other test development tools. A basic proficiency in XML and SQL is highly desirable. Full training will be provided on ExamDeveloper and other relevant tools and processes. It is also essential that you support and implement the company’s policies and procedures around Quality, Security and Health & Safety.

On a day-to-day basis, you will fulfil a variety of functions, including the following:

• Consultancy: Provide expert-level support and advice to clients and internal teams on best use of the ExamDeveloper software and Pearson VUE’s test development tools.
• Migrations: Perform analysis and requirements gathering activities, developing processes and scripts to move existing data into test development tools.
• Training: Prepare and deliver virtual and in-person training to clients on test development tools as well as advising on best practices.
• Support: Own, troubleshoot and resolve software issues as well as understand, document and promote requirements for future developments.
• Demonstrations: Deliver software demonstrations to client prospects either virtually or in-person; assist with requirements gathering and other pre-sales technical support.
• Scripting: Basic proficiency in XML, SQL and one of the following: VBA, XSL, HTML/CSS/JS, to improve efficiencies and provide workarounds to issues.

Our Successful Candidate

• Possesses technical experience and an ability to communicate your knowledge to non-technical clients and internal teams (phone, email, shared screen and in-person).
• Enjoys problem solving, working collaboratively, finding creative solutions and taking on challenges that require patience, perseverance and pride.
• Demonstrates motivation and capability to working under your own steam, by taking ownership of new tasks and projects without waiting to be asked.
• Believes that any job worth doing is worth doing right; remaining focussed, considerate and committed regardless of the size of the task.
• Enjoys learning, sharing knowledge with others and is open to different ways of working.
• Higher education qualification or relevant experience in a technology-related field.

Transform your expertise to a new level - we have many interesting and dynamic projects to look forward to in 2020 therefore now is the ideal time to join our Pearson VUE family. Apply Now for a highly rewarding and truly global career!

Our Recruitment Process

Please complete and submit your application before midnight on 20 November 2019 and apply directly on our Pearson Careers website only.

We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Should you have any questions please connect on LinkedIn with Stephen Johnston – Partner, Global Talent Acquisition.

Wishing you success with your application!

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

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Primary Location: GB-GB-Manchester

Other Locations GB-GB-Manchester

Work Locations: GB-Manchester-The Lighthouse The Lighthouse 14 The Quays Salford Quays Manchester M50 3BF

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 12, 2019

Job Unposting: Nov 21, 2019

Schedule: Full-time Regular

Req ID: 1914464

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.