User Experience Researcher, Intern

Job Description

About Ancestry: When you join Ancestry, you join our family tree. Backed by history, science, and technology, we’re creating a new world of connection, innovation, and understanding. Whether it’s reuniting long-lost relatives through DNA or unearthing new family stories from historical records, Ancestry empowers life-changing experiences. With over 20 billion digitized historical records, 100 million family trees, and 15+ million DNA kits sold, Ancestry is bringing the power of personal discovery to people around the world. Ancestry is looking for a highly motivated User Experience Researcher Intern to join our User Experience Research (UXR) team. The UXR team supports the broader Ancestry organization by conducting research aimed at understanding user values, wants, needs, and capabilities. This research is used to provide actionable, customer-centered insights to design, product, marketing, and engineering teams for product innovation and development. As a User Experience Researcher Intern on the UXR team, you will contribute to user research in order to provide insight into strategic product direction and design.

What You'll Do

• Collaborate with colleagues in product, design, and marketing to understand user needs and pain points.
• Design and conduct user research studies on new and existing Ancestry concepts and features.
• Deliver actionable research findings with clear recommendations for product and design.
• Communicate clearly with stakeholders during each step of the research process.

Who You Are

• Must be currently enrolled in a university and graduating after Summer 2020.
• Working on a Bachelor’s or Master’s degree in Human Factors/Human Computer Interaction, Cognitive Psychology, Sociology, Marketing, Communications Research, or a related field.
• Working knowledge of qualitative and quantitative user research methodologies and experience applying these methods.
• Familiarity with the user-centered design process.
• Willingness to learn and apply a variety of user research principles.
• A team player with clear communication and collaboration skills.

Nice to Have

• Experience with online remote research tools (e.g. UserTesting.com , Optimal Workshop, UserZoom, Validately).
• Knowledge of how and when to apply different research methods throughout the design process.
• 1 year of experience with applied user research work and design strategy.

It takes customer obsession to pioneer and focus on what matters most, to tackle challenges, break through boundaries to create change, to stay on the cutting edge, and pioneer relentlessly. We are looking for the next generation of talent to drive the business, grow our people, and put the customer before all else. Our culture empowers journeys of personal discovery, giving you the freedom to participate in impactful projects and explore the intersections of our businesses: technology, data science, DNA science, product, design, marketing, legal, and more. We’re looking for innovative minds, diverse ideas, and for students interested in connecting personal discoveries and technology. Our interns enjoy mentorship and experience challenging work while receiving fantastic pay, fully-paid temporary housing, and having a fun captivating experience—we have it all. Oh, and did we mention the possibility of full-time employment once you graduate? IND2 #LI-SJ2 Additional Information: Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records. Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means Apply for this job