Digital - Product Manager - Mobile Product

Job Description

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

JPMorgan Chase is committed to modernize the digital banking experience. Our Web and Mobile banking products are used by millions of customers, and our numbers keep growing. Join the Digital Customer Experience team and help us design solutions that aspire to raise the quality of life of our customers each and every day.

Building upon the success of our digital channels, Chase is investing in innovative ways to deepen customer engagement. Our goal is to deliver innovative, simple and unique experiences that enable our customers to improve their financial lives.

Chase is seeking a highly effective and innovative Product Manager to drive cross-channel and strategic initiatives. The individual will work closely with business, technology, and design experts juggling multiple initiatives in parallel. If successful will provide added value to the business unit, JPMorgan Chase as whole, and most importantly, our customers. The ideal candidate thrives in a cross-functional team environment and is able to influence across a range of teams.

How you will contribute:

• Serve as cross-functional leader collaborating with design, engineering, business and product teams. He/she must be able to come up to speed quickly in new business areas, balancing multiple initiatives.
• Partner to develop digital features that provide significant value to customers, and remove friction.
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives.
• Partner with mobile and channel tribe leads for delivery.
• Maintain, evolve, and communicate best practices and lessons learned.
• Promoting a culture of data-driven decision making around customer-centric experiences.

What we are looking for:

• Proactive, results driven leader with a track record of delivering scalable solutions
• Ability to influence people with diverse points of view across job functions and levels
• Structured and strategic thinker with excellent communication skills
• Experience prioritizing decisions balancing user and business benefits / trade-offs;
• Analytical-minded with a focus on KPIs and measurement
• Must be proactive, results driven and have a proven track record of execution
• Strong knowledge of current mobile applications, devices and trends

Basic Qualifications:

• BS in Engineering, Business Management, or comparable field of study
• At least 5 years of experience in product management including mobile product.
• Strong knowledge of current digital banking trends
• Strong written and presentation skills

Preferred Qualifications:

• 2-4 years hands on experience with agile practices (e.g., experience in working with JIRA project management platform or similar tools)
• MBA or Master’s Degree
• Financial services preferred but not required