Manager 2, Technical Support

Job Description

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, support and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Manager on our team in Utah.

Integrated Data Protection Appliance is a new addition to the Dell portfolio of Data Protection solutions and it is selling well. Our IDPA footprint in the market continues to see high growth and our investment in our Support teams is matching that growth: Think Start-up within a large, stable Parent Company. The culture we are building in this team is "Customer First, everything is possible". Challenge and fun in equal amounts is our overriding aim for our Team members. Do you want to be a part of a high growth success story within Dell EMC? Do you want to become a part of the wider Dell Technologies family? Do you have a passion for providing excellent Customer experience, every time? If Yes!, then this is the role for you.

What do we expect from you?

You will lead a team of enthusiastic Remote Support Engineers. At Dell EMC, Leadership means inspiring your team to be the best they can be. We want you to :

• Always be obsessed with Customer Satisfaction
• Attract, hire, develop, reward and motivate your team - we want them to be the best
• Inspire your team to be Customer-first, always
• Build relationships and work with other Dell departments to provide proactive, responsive and timely solutions to Customer issues
• Lead your team through escalated Customer situations
• Always act with Integrity: Ensure appropriate systems, policies, budgets, controls and procedures are in place to support sound, legal practices that follow Strategic direction of the wider business.
• Embrace Diversity - we want your team to be the best it can be, no constraints
• Protect our Brand - retain high standards while working with both internal and external customers and colleagues
• An inclusive and supportive environment in which to grow
• Highly competitive Salary
• Performance based bonus program
• World-class benefits
• Being part of the world-leading family that is Dell Technologies, with the Unparalleled career and personal growth opportunities that offers
• Ideally - what qualifications or experience will you already have?
• 3+ years' experience working in a Technical Support environment
• Excellent interpersonal and communication skills
• Strong people orientation - you are able to listen, collaborate and negotiate to always achieve excellent outcomes
• Proven leadership skills making you capable of motivating a team of professionals to over achieve their goals and objectives
• Ability to travel - not frequent, but necessary to retain cross-team relationships and keep your skills well honed
• College or University education with emphasis on Computer Science or Business Administration. Not vital (experience and potential are more important), but you will need to be able to learn fast and quickly assess a situation to make an informed decision of what to do next.
• Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. What can you expect from us? Our people are the most critical component of our Long-term success. Your Health, Well being and overall enjoyment is our Priority. You will enjoy: