Enrollment Advisor - ASU

Job Description

Enrollment Advisor - ASU

Description

Pearson is on a mission to help people make progress in their lives through learning. We are moving that mission forward by keeping up with the top issues in education today and constantly embracing, testing, and innovating new technologies that adapt to our ever-changing lifestyles.

As Pearson is currently experiencing ongoing rapid growth and expansion in our Online Program Management division, we are looking for talented, driven, focused candidates that can exhibit a positive, can-do attitude as well as approach their work with vigor and determination.

Recruitment Services Mission Statement

“A highly ethical, motivated, and competent group of student advisors that collaborates with academic partners and peers to interview and advise highly qualified student prospects that are capable of graduating from their selected institution and program to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence.”

Summary

The Enrollment Advisors are at the heart of Pearson’s Recruitment Services mission and work hand in hand with students across the globe to share the passion we have in higher education. Enrollment Advisors are Pearson’s connection to prospective online students providing a positive admissions experience guiding students on their path to learning. We believe in promoting positive cultural change with our academic partners which shows in our workplace and in our community.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

• Communicate with prospective students via call campaigns and emails regarding the Online Program.
• Advise prospective students using a consultative process.
• Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
• Effectively follow departmental lead management guidelines for all leads.
• Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
• Achieve daily efficiency metrics
• Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.
• Adhere to Title IV and FERPA compliance standards.
• Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
• Conduct a self-audit to ensure efficiency and consistency of data base.
• Monitor application process to ensure effective communication in tandem with application deadlines.
• Maintain minimum standard data base audit scores.
• Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
• Requires the ability to adhere to a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.

Qualifications

• 4-year degree from an accredited institution and/or appropriate combination of education and significant experience.
• One to 3 years sales and customer service experience preferred.
• General knowledge of college admissions and recruitment preferred
• Exemplary verbal and written communication skills
• The ability to multi-task and work well under pressure with tight timelines
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate

Supervisory Responsibilities

• None

Benefits

• Employee focused culture
• Health benefits start immediately
• Tuition assistance
• Pet Insurance
• 401K with Company Match
• Paid volunteer days
• Personal, Vacation, and Sick Time
• Growth Opportunities

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-AZ-Chandler

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 12, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1914457

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.