Associate Technical Project Manager

Job Description

Associate Technical Project Manager

Description

The SWOT (Standardized Workflow, Operations, and Tools) Associate Technical Project Manager is a role critical to the evolution of Pearson from a publishing organization to a digital courseware solutions provider.

The SWOT Associate Technical Project Manager will work closely with the Senior Technical Project managers and Managers across SWOT in the assessment and documentation of the capabilities and functionality of a variety of tools we use in the workflow; QuAD (Question Authoring and Delivery), Elm (next-generation assessment and interactive authoring tool), Site Builder, and the MyLabs and Mastering tools. This work enables the editorial, content development, production, and Digital Studio teams to create world-class digital content at scale, and offers our customers unparalleled stability. The SWOT Associate Technical Project Manager will also focus on ensuring that operational efficiencies are maintained as teams migrate to CITE tools from legacy content-building systems, and that issues with the tools are prioritized correctly across Higher Education and are addressed quickly. They will also assist with any required communication around updates to or maintenance of the tool, and overall compliance to established protocols necessary for each output (MyLab and Mastering, Pearson eText, and Revel) are understood by the discipline teams.

The SWOT Associate Technical Project Manager will assist in coordinating and communicating issues, documenting affected titles, and ensuring priorities are understood and communicated to the relevant product teams. They will also assist as needed with User Acceptance Testing (UAT) and presentations/training for internal teams and vendors. And they will manage the communication of any changes on reported issues to the discipline team(s), manage communication between discipline team members and the Technology Product teams, and will assist in escalating any critical global issues with tools capabilities to the Director, Standardized Capabilities and Tools for appropriate mitigation and executive escalation.

The SWOT Associate Technical Project Manager works closely with the Digital Studio/Media Producers working on the CITE tools and has accountability for the appropriate use of these tools and output of a properly executed and coded content by ensuring production teams follow the approved processes and guidelines. They will assist in the training and maintenance of process documentation.

Due to the fluid nature of the work related to CITE tools, it must be understood that the day-to-day functions of this position may change, depending on priority needs and platform state.

Assignment Scope

• Functions as a key stakeholder, both within Pearson and external to the organization (vendors, authors and customers), for QuAD maintenance and Elm development that supports capabilities needed in Higher Ed disciplines.
• Assignments are high complexity in nature
• Actively update SWOT documentation and PearsonU training for CITE authoring tools
• Create how-to training videos for vendors and internal teams
• Help lead segments of live trainings
• Cull the content teams’ feedback/enhancement requests for the CITE authoring tools and gather them in central location
• Perform UAT for the CITE authoring tools—Cypress, QuAD, Elm, Learning Apps authoring tools)
• Help prepare slides for presentations such as CITE showcase
• Provide additional resources for other geographies, like Canada and Australia, as those teams ramp up CITE work
• Reports to the Supervisor, Content Development

Job Duties

Planning: Helps onboard teams to approved processes and guidelines related to development of interactives in QuAD and, eventually, Elm. Collaborates with digital content teams to ensure content is being developed in the most stable, efficient manner using the proper tools. Anticipates and adjusts for problems and roadblocks. Measures performance against goals, evaluates results.

Risk identification and mitigation: Serves as a point of escalation for Digital Studio/media production teams to resolve QuAD and Elm issues. Communicates new processes. Ensures questions or issues are addressed quickly.

Problem solving: Interacts with decision makers/stakeholders to resolve conflicts between product, technology and business teams with various aspects of issues resolution. Makes and implements decisions compatible with organizational and business goals. Defines issues/needs thoroughly and accurately. Analyzes impact of decisions before executing them.

Leadership: Establishes alliances with other departments and organizations to assess potential partnerships in order to mitigate issues. Demonstrates initiative and assumes responsibility for successes and failures. Plans strategically to minimize situations of a reactive nature.

Responsibility %

50% - Training, reviewing and monitoring QuAD/Elm work

30% - Issue resolution

10% - Workflow review and optimization

5% - Dependency relationship management

5% - Best practice implementation

Qualifications

Key Attributes and Their Application

• Demonstrates thoughtful, strategic and customer-focused decision making
• Takes initiative, leads change and solves problems
• Engages and communicates collaboratively to build high-performing teams
• Ensures all stakeholder needs and requirements are reflected in prioritization and decision making.
• Exhibits strong written and verbal communication skills

Attributes

• Strong decision making and problem solving—through the collection and analysis of available, relevant, and reliable information, knowing who to ask for opinions and input, and acting upon the analysis in a timely and effective manner
• Identifies areas of improvement, plans a strategy, and acts independently to create or promote improvement.
• Exhibits curiosity and learning agility in discovering and understanding market and customer requirements, as well as learning and applying first-time solutions.
• Open-minded and flexible in navigating roadblocks and creating innovative solutions
• Behaves ethically and with integrity; supports Pearson’s core values and beliefs.
• Strong organizational skills, with the ability to manage multiple complex programs with inter-related asset and timing dependencies
• Strong technical skills; able to identify issues early enough to mitigate risk and implement a successful solution
• Strong leadership skills, including developing and maintaining constructive and cooperative working relationships with others; seeks out contrary perspectives and is approachable
• Provides strong, timely and appropriate written and verbal communication to internal and external stakeholders
• Understand the concept and processes of development workflows; works with others to develop unique solutions to problems.
• Requires minimal direct supervision for day-to-day work

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MA-Boston

Other Locations US-NJ-Hoboken

Work Locations: US-MA-Boston-501 Boylston 501 Boylston St Boston 02116

Job: Project/Programme Management

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 12, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1914201

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.