Fulfillment Coordinator - Rejuvenation

Job Description

Requisition Number: RJ-17018
Area of Interest: Inventory Management
Organization: Corporate
Brand/Division: Rejuvenation
Position Type: Full-time
JOB DESCRIPTION
Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. Position Summary The Drop Ship Fulfillment Coordinator oversees the Drop Ship program, ensuring customer order fulfillment, payment, and returns processing occurs in a timely basis and within established standards and metrics through issuing drop-ship vendor purchase orders and managing the coordination and relationship of direct-ship vendors. This position works closely with the Planning and Merchandising teams regarding vendor and item data maintenance as well with the IT and Customer Service departments to manage ERP system exceptions and customer contact when necessary. Specific Responsibilities: * Ensure execution of Drop Ship processes from order entry into MRP system (DAX). * Assist in the development and maintain tracking tools for Direct Ship orders to track timing and progress of open orders and to ensure shipping of orders has occurred * Utilize order tracking systems to communicate the status of Drop Ship orders to Call Center teams weekly as requested, notifying teams with any known delays. * Establish & maintain strong lines of communication with Merchants and Drop Ship vendors to ensure efficient order processing and timely delivery. * Work with Call Center teams and vendors to resolve customer service issues in a timely manner. * Communicate with Merchant teams of any cost changes, price increases or packaging issues for all drop ship items. * Manage return process of all Drop Ship items -- ensure that return items are sent back to vendors and credits are appropriately applied in MRP system. * Provide weekly reporting updates. * Work closely with Accounting team to ensure that all credits are applied to vendor accounts. * Additional duties as assigned by management.
REQUIREMENTS AND QUALIFICATIONS
Qualifications * Strong time management and organizational skill set to track deadlines and multiple and complicated systems and reporting. * Proficient use of MS Excel, MS Word, and MRP and ERP systems. Microsoft Dynamics AX ("DAX") MRP systems experience is a plus. * 1 to 2 years of experience in a customer service role * 1 to 2 years of experience working with inventory/Supply Chain or formal education in Supply Chain preferred * Moderate to high level of English reading, writing, speaking, and active listening. * Moderate levels of analytical and critical thinking with the ability to identify and resolve process exceptions, complex problem solving, technology design, troubleshooting, repairing, and flexibility. * Strong time management and organizational skills required. * Ability to work in a fast-paced environment with varying time constraints Personal Competencies Global Business Acumen -- Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions. Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans. Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results. Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment. Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences. Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.