Technician, Field Service

Job Description

Collins Aerospace, a unit of United Technologies Corp. (NYSE: UTX), is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We are currently hiring a Technician, Field Service to join our Avionics division, specifically our Airports Systems Managed Services Japan Team based in the Japan Haneda Airport. With a global presence at more than 170 airports, Collins Aerospace helps airports meet and exceed those expectations. We offer integrated and intelligent solutions for passenger processing and facilitation, airport operations and baggage management. And with a reputation as a master communications network integrator, we understand the flow of the airport is the flow of the industry.

Job Responsibilities:

• First level support on Airport System (CUPPS: Common Use Passenger Processing System)
• To maintain and monitor the server infrastructure on a daily basis
• Performing daily back-ups and data redundancy
• Handle change requests and software updates
• Troubleshoot hardware issues
• Troubleshoot recurring software/application/host issues ranging from medium to high complexity
• Repair, maintain and support PC’s, Peripherals and CUPPS related hardware
• Delegate tasks to sub-contractors (vendor), provide mentorship and ensure tasks are completed per Rockwell Collins standards.
• Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as system operation including server and network.
• He/she will require security clearance to work in any area of the airport where supported equipment is located.
• Prepares system operational manuals and documentation
• Rotational shift work required

Job Requirements:

• Minimum of three years of relevant IT experience
• Experience with installation, maintenance, configuration and troubleshooting of Windows workstations on Windows Server environments
• Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities
• Effective communication in Japanese and English (written, oral, and presentation skills)
• Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS