IT Support Engineer

Job Description

About Us
The Natural History Museum (NHM) is a world-class visitor attraction, leading science research centre and commercial event space. We use our unique collections and unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million specimens, both in our London and Tring museums, spanning billions of years and welcome more than five million visitors annually.

We are at a pivotal moment in our history as we will soon launch a new strategy setting out our role as the natural world faces increasing threats. Building on our world-leading collection, global reputation for science and as one of the world’s leading visitor attractions, the NHM has ambitious plans leading up to the 150 anniversary of the opening of the Waterhouse Building in 2031, making this a truly exciting time to be part of the NHM team.

About the role
You will enhance the service provided by the Technology Solutions Service Desk team, by taking responsibility for the diagnosis and resolution of incidents and service requests within the Museum, providing support to (but not limited to) Windows and Mac OS users as well as a growing use of mobile devices, Microsoft Office 365 and other corporate applications.

You will also be responsible for the technical aspects of new systems builds and implementing changes to live systems via change control and managing the rollout of existing and future software versions. Support for printing, VOIP, smart phones, AD account maintenance and Audio-Visual presentations and equipment are also key components of this position.

As with all members of the Technology Solutions team, you may be involved in assisting departmental or cross-organizational projects as part of their duties and development.

This is an exciting opportunity to take a role at a world-renowned organisation, joining a team supporting a diverse range of systems and customers; allowing you to further develop your technical and service delivery skills.
About you
In addition to strong technical skills, you will also be a strong communicator and collaborator, able to work with the wider technical teams to resolve issues. Strong customer facing skills and a commitment to customer service are also essential.

For more information, please refer to the job description.

Closing date: 9am on Monday 25 November 2019

Interviews expected: 5 or 6 December

What we offer

• 27.5 days holiday plus 8 bank holidays
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution up to 10%)
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across the country, such as the British Museum, V&A, National Gallery, Royal Academy and Tate
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including a free digital Tastecard, discounted cinema tickets and corporate membership of English Heritage sites (including Dover Castle and Stonehenge). For more details, visit https://www.cssc.co.uk
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
• Staff discounts at a range of local businesses and services
• Up to 50% staff discount at our shops and cafes
• Season ticket, bicycle and rental loans
• Eye care vouchers
• Professional development opportunities - We are committed to the professional development of our staff and offer a range of courses to ensure they reach their potential. We also sponsor professional qualifications and job-related professional membership fees.