Medical Assistant

Job Description

Clinical Support:

• Reviews providers’ schedules and prepares for patient visits. This may include follow up on all prior testing and results to expedite physician review and streamline patient flow
• Assists Provider for Initial Exams, Re-check Appointments, Medical Surveillance/Regulatory Compliance exams and other types of Occupational Clinic Provider visits
• Calls patient back into exam room, performs intake processes and preps patient for physician exam (including conducting preliminary medical tests - Snellen Eye tests, grip strength measurements, range of motion studies)
• Assists Provider with medical exams as requested
• Fulfills Patient Care Orders in the clinic as part of the visit. Examples include:
  • Ace wrap, dressing changes, ice packs, fitting ortho supports
  • Assists with surgical procedures such as laceration repairs, incision and drainage, burn treatment, etc.
  • Perform phlebotomy as directed
  • Performs EKGs and Pulmonary Function Screening as required
  • Fulfill medication and injection orders (under physician direction)
  • May assist in coordinating outside referrals for diagnostics, treatments (i.e. physical therapy) and specialist providers in the fulfillment of external Provider orders
  • Requests medical records from other providers as appropriate
  • Perform other medical treatment in accordance with training, certification and provider orders
  • Provide patient education and instructions as directed by physician
  • Provides restriction and accommodation documentation as required
  • Completes all documentation and quality checks to reduce chance of omission and errors
  • Ensures timely discharges for patients by printing and providing appropriate paperwork and next step directions to Cast Members.
  • Cleans and sanitizes exam room after completion of Cast Member visit
  • Keeps exam rooms stocked with adequate medical supplies, maintains instruments by sterilizing and prepping as required
• Front Office Responsibilities:
  • Provides communications support by answering the phones and providing answers to
  • Cast Member questions or directing their calls appropriately
  • May work with Cast Members to schedule clinic appointments
  • May work in Front Office to greet Cast Members, perform check-in processes, or direct them to other CM who can assist with their Health Services requests
  • Monitors incoming messages and voicemail to provide timely responses to inquiries
  • Scans and indexes incoming documentation received electronically or during face-to-face visits. Performs quality checks to minimize errors
  • Follows up on cancellations and/or no shows as appropriate. Reschedules Cast Members as needed

PRIMARY DUTIES

• Maintains multiple relationships on professional levels to ensure efficient coordination. Some of these include:
  • Safety
  • Workers Compensation
  • Risk Management
  • Outside Vendors, including:
    • Other Providers
    • Medical Records Vendors
    • Others as needed
• Utilizes reports or other tracking measures to monitor patient flow and ensure efficiency with a high standard of care.
• Graduate and Certificate from approved program in Medical Assistant training
• Certified by a medical assistant certifying organization as approved by the Medical Board of California
• Ability to maintain effective and organized systems to ensure timely patient flow
• Knowledge and demonstrated experience with general office programs and equipment
• Proven ability to work in a team environment
• Demonstrated ability to maintain medical confidentiality
• Flexible work schedule including working evenings, week-ends, Holidays and occasional overtime
• Effective communication as demonstrated through strong verbal, written and interpersonal skills
• Exceptional customer service and time management skills
• Demonstrated ability to work closely with management team to achieve business goals and strategies Job requires specialized skills or is multi-skilled through job-related training and considerable on-the-job training
• High School Diploma or equivalent approved program
• Graduate and Certificate from approved program in Medical Assistant training
• Certified by a medical assistant certifying organization as approved by the Medical Board of California
• Current CPR certification
• Associate's Degree

Supervisory Oversight
Job completes work with a limited degree of supervision
Informal Leadership
Job expected to act as an informal resource or trainer for colleagues with less experience
Complexity of Work
Job is expected to identify key issues and patterns from partial/conflicting data. Job takes a broad perspective to problems and spots new, less obvious solutions. May include knowledge of multiple systems or applications
Business Impact
Job has moderate risk to business which may include financial or guest/client/vendor interaction. Errors have moderate impact and moderate effort to identify and resolve
This is a full time Office & Technical position.
Basic Qualifications :
Nurses
Required Education :

• High School Diploma or equivalent approved program
• Graduate and Certificate from approved program in Medical Assistant training
• Certified by a medical assistant certifying organization as approved by the Medical Board of California
• Current CPR certification

Preferred Education :

• Graduate and Certificate from approved program in Medical Assistant training
• Certified by a medical assistant certifying organization as approved by the Medical Board of California
• Ability to maintain effective and organized systems to ensure timely patient flow
• Knowledge and demonstrated experience with general office programs and equipment
• Proven ability to work in a team environment
• Demonstrated ability to maintain medical confidentiality
• Flexible work schedule including working evenings, week-ends, Holidays and occasional overtime
• Effective communication as demonstrated through strong verbal, written and interpersonal skills
• Exceptional customer service and time management skills
• Demonstrated ability to work closely with management team to achieve business goals and strategies Job requires specialized skills or is multi-skilled through job-related training and considerable on-the-job training

Company Overview :
English