Citi Cards & Loans, Diners Club Merchant Relationship Manager

Job Description

Citi Australia has been providing financial services to Australian consumers, corporates, institutions and government for more than 30 years, today counting more than 1 million Australians and thousands of corporate and institutional clients as valued customers.

Diners Club Australia operating on the Discover network is uniquely positioned in the credit card market to grow and establish itself as a mainstream payments brand in Australia. Diners Club is an important part of the Citi business, providing a robust and market leading commercial payments solution to an array of clients across a number of sectors and we’ve got ambitious plans to grow! A core part of the growth strategy is to expand our Merchant Acceptance footprint in Australia, which has created an exciting opportunity for a relationship manager in the merchant team.

If you recognise the challenger in you and you’re ready to use your relationship management experience along with business acumen to lead the growth in Merchant Acceptance, then you’ll be backed by an innovative team and a collaborative environment at Diners Club Australia.

Key Responsibilities:

• Build and manage sales pipeline for merchants with a focus to grow merchant acceptance footprint in Australia
• Work closely with the product and marketing team to develop a strong brand awareness strategy
• Develop and foster strategic merchant relationships to maximise growth opportunities by deliver enhanced value propositions
• Work with key stakeholders to stream line deal execution
• Reporting to the Head of Merchant Acquiring, you will be integral to the success of this driven, dynamic, high-performing team

Experience Required:

• Bachelor degree
• Strong credit card knowledge with preference for an understanding of payments and merchant acquiring
• 1-3 years of relevant experience

Key Competencies:

• Innovation - Generate new / innovative solutions to address business issues;
• Accountability and Execution - Consistently operate at a high standard of quality and accuracy and within required timeframes. Ensure decisions are acted upon and outcomes delivered;
• Adapts to Change - Adapt to circumstances, accept new ideas / change initiatives and adapt interpersonal style accordingly to suit different people or situations
• Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals
• Communicates Effectively - Communicate clearly and concisely, with impact and credibility, using appropriate language, style and terminology
• Plans and Organises - Establish course of action for self and others and plan to ensure work is completed efficiently and within deadlines.
• Professional Disposition - Demonstrate behaviours conducive to a professional financial services organisation.
• Manage Own Performance - Actively seek and act on feedback and provide constructive feedback to others.

When you work at Citi, you’ll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy

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