Customer Service Representative

Job Description

Customer Service Representative

Location: Edinburgh

About Atos

Atos is a global leader in digital transformation with over 120,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

The opportunity

Please note this role is based in Edinburgh and the start date will be January 2020.

You will be the first point of contact for all inbound calls from our customers. You’ll be joining a department that celebrates success and puts a real focus on you. We will provide you with an in-depth training and development programme that will enable you to help our customers with their pension related queries.

Your goal will be to ensure that you provide our customers with an excellent service. To enable you to do this you will be measured in areas such as customer experience, quality and the efficiency in which you handle our customer queries.

We will reward you with our Pay & Progression model which will recognise your achievements. Your performance will be reviewed on a monthly basis and, when eligible, you will be nominated for a pay increase.

You’ll be working Monday – Friday, 35 hours per week between the hours of 08:30 and 17:45. There will be alternate shift patterns each week, therefore, you will have to show some flexibility to align to the shift patterns.

Your day-to-day responsibilities include

• Building a relationship with your customer on each call and adapting your style to meet individual customer needs
• Actively listen and use strong communication skills to convey information in an effective way that improves our customers understanding
• Be aware of the needs and expectations of our customers and manage these expectations
• Guide our customers through aspects of their retirement journey ensuring they are informed and at ease every step of the way

Signs of success

• To be successful in this role, you’ll need a rich combination of experience, proven skills and personal attributes. See below to find out if you’re the person we’re looking for.

Skills we can’t do without:

• Strong Communication skills
• Natural ability and genuine desire for helping customers
• Stay calm under pressure and seek out solutions
• Eager to self-develop your knowledge and skill
• Customer experience

Skills we’d like:

• Pension experience
• Previous telephony experience

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 25 days’ annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

We have great facilities at our office in Edinburgh Park, Edinburgh. These include a free staff car park, a subsidized on-site restaurant and deli including Subway and Costa. We also have a fully equipped gym with fitness classes and 5 a side football pitches.

What’s more, we really value your progress and it’s a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.

Getting to know Atos

You can look forward to joining a global powerhouse in digital transformation. We have 120,000 employees in 73 countries and annual revenue of €13 billion. We are also number one in Europe regarding Cloud, Cybersecurity and High-Performance Computing, providing end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through our Digital Transformation Factory. Additionally, we provide transactional services through Worldline, Europe’s leader in the payment industry. Our group is also the Worldwide Information Technology Partner for the Olympic and Paralympic Games and operate under the brands Atos, Atos Syntel, Unify and Worldline.

How to apply

Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements.

We are committed to making reasonable adjustments to the application process for people with disabilities.

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Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.