Versatile Technologist (Service Manager)

Job Description

One third of pilots and cabin crew worldwide are flying with schedules produced by Jeppesen's innovative solutions. One million pilots use our navigation products, and every day some 70,000 routes around the world are planned with the help of Jeppesen.
At Jeppesen, a subsidiary of Boeing, you will work with exciting customers and fantastic colleagues from around the world. We solve some of the most challenging optimization problems in the world for our customers and our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. With around 400 employees from over 30 countries.

We believe that our employees must be allowed to dream big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore. We are focusing on continuous improvements and innovations to bring more value to our clients in the future.

Jeppesen, A Boeing Company is looking for a Versatile Technologist (Service Manager).

Job description:
As a Versatile Technologist, you will spend a significant part of your time in at least some of the following areas:
• Analyzing code to assist the client’s support team in finding solutions and workarounds to problems
• Developing proactive tools to assist customers and internal support organization
• Analysis of entire installation (including core application, customization layer, and network/environment) in order to identify root cause
• Implementing improvements to better align client systems
• Inspecting new and existing functionality that our clients do not use, to help them realize business benefits
• Occasionally travelling to visit customers primarily within Europe, Middle East and Africa.

Application Support and Development skill sets:
• We are looking for social, technically competent, energized individuals to work with our aviation Crew and Fleet products
• We are looking for people who are interested in both the development and support aspects of technically leading edge, complex client production installations. Whether it is proactive support through development and automation, or reactive support through problem solving and troubleshooting that interest you, you may find an interesting and challenging role within our team
• You will work with an exciting customizable combination of proactive support, reactive support, and technical account management. You will attain a deep technical understanding of our products, inside and out, working together with the customer’s in house support team.

Required competences:

• Ability to speak and write English fluently
• Good communication and presentation skills

Preferred qualifications:

• A good technical foundation, eg a BSc or MSc degree in a related area and typically 5 or more years' related work experience
• Basic knowledge in Linux and shell scripting
• Experience with Jira and Confluence tools
• Very good knowledge from at least one programming language. Python knowledge would be advantageous.
• Networks and Multi server architectures
• Databases

Relocation is not available with this role.

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.