Pharmacy Technician I (Pharmacy Service Center)

Job Description

Position Purpose: Handle inbound and outbound calls from members, providers and pharmacies regarding prior authorization status, member initiated requests, checking status of prior authorizations and Pharmacy benefit inquiries.
Receive and respond to incoming calls from members, providers and pharmacies requesting prior authorization status.
Make outbound calls to providers to confirm information and initiate Member Coverage Determination Requests.
Fax prior authorization forms to providers.
Assist with answering questions regarding Medicare Part D formularies.
Handle temporary supply overrides for Medicare, Medicaid and Commercial plans, including placing an override on the members file to allow the member to obtain medications, as necessary.