Business Operations Analyst

Job Description

Hotels.com

Intro:
Expedia Group is looking for a Business Operations Analyst to join the Employee Expenses team (as an extended group of the Corporate Accounts Payable Team) in Springfield, MO. You will develop creative business operation solutions related to employee expense reimbursement and maintain the current suite of reimbursement tools as a business partner to the entire Expedia Group network. You will work together with the end-users, the business SMEs, and the project teams to build requirements for tool needs, propose meaningful scope and prioritize delivery of projects and features. You will seek insights across the business to craft processes that will improve the business understanding for the employees traveling and purchasing on behalf of Expedia Group and lead user acceptance testing activities.

Does it sound like you? Ready to embark on the journey with us?

What you will do/roles & responsibilities:

• Liaise between the end-users, the business SMEs and, the project teams
• Work closely with the technical functional analysts and software developer engineer(s) to improve and enhance the foundation for reimbursements
• Gain consensus and approvals on project documents and recommend appropriate scope and priorities
• Validate reimbursement tool requirements from business partners and perform system enhancements
• Lead communication among team members and manage relationships with the business users
• Deliver training to the business on new functionality or offer best practice tips on using the tools
• Participate in yearly audits and ensure all controls are followed throughout the year
• Become an expert in best practices in the employee reimbursement and corporate credit card space
• Perform reconciliation of large data sources
• Develop test strategy and lead UAT activities
• Conduct functional testing to ensure programming has been done in accordance with functional specifications and business requirements
• Build and maintain reports and dashboards in a timely, consistent, accurate, and complete manner
• Handle the reporting of information quality key performance indicators
• Ensure documentation is accurate and up to date – including the intranet website
• Perform integration work with onboarding new companies

Who you are:

• You have excellent written and verbal communication skills
• You are an excellent standout colleague
• You have the ability to collaborate with Business and IT
• You have strong time management which allows you to work on large projects and many work streams
• You have excellent knowledge of Excel
• You have a minimum of 5 years of related of experience
• A bachelor's degree in business, management, or accounting is preferred, or equivalent experience.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.comTM, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-KW1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.