New Graduate, Global Services

Job Description

VMware Customer

Locations: Cork Ireland, Broomfield Colorado

Start Date: 2020

Business Summary:

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

The Customer Intelligence team's goal is to leverage customer data to identify actionable insights for stakeholders to drive adoption and consumption of VMware products, solutions and cloud delivered services. As VMware shifts to SaaS, there is an opportunity to analyze and package our current Customer Intelligence assets in a meaningful manner to drive adoption and customer value realization. This role also requires close collaboration with Business Unit’s going to market with new products, the data sciences teams, and other technical teams to enable relevant business insights.

We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

What is in it for you?

• You'll be a key member of the VMware team that has built a rare business environment -- one of energy, creativity, collegiality and collaboration
• You will join an atmosphere that is fun, casual and inviting. In keeping with VMware's roots as a successful entrepreneurial, start up.
• You will experience an initial multi-week formal training to prepare you for your role (ours is a continuous learning organization where initiative, drive and passion, for progression are nurtured and rewarded.)

Job Role and Responsibilities:

In this role, you will have the opportunity to work across VMware teams including business unit’s and field facing teams (Sales, Systems Engineers, Professional Services, etc.) to deliver data and actionable insights that help them achieve their business goals.

While in this role, you will have the opportunity to:

• Be a thought leader in helping Sr. Leadership across VMware leverage customer data and insights to drive Company and Customer priorities
• Learn the customer experience journey and the end-to-end product adoption lifecycle, along with the key metrics and terminology used within them
• Gain an understanding of the Customer Intelligence Platform (CI Platform) and how stakeholder’s can leverage it to achieve their business outcomes
• Understand the data sources used at VMware and their purpose

·Closely collaborate with our Enterprise Data and Analytics (data sciences) team to

·Develop predictive models to increase customer intimacy

·Establish single source of truth for various products and cloud delivered services

·Identify actionable business insights that drive customer adoption / outcomes

• • Develop Customer Health Scores that leverage predictive analytics to identify customers at risk with prescribed calls to action
• Learn how our Customer Success platform (Gainsight) captures customer activity, business outcomes, and use cases to proactively manage customers and help them realize value from their investment in VMware products and Cloud Delivered Services

Requirements:

·Pursuing a bachelor’s degree in Computer Science, Business Administration, Business Management, or relevant field of study

·Strong interpersonal skills, including good communication with the ability to articulate ideas in a precise and concise manner

·Excellent organizational skills and attention to detail

• Fluent English is mandatory

Preferred Skills:

·Experience with O365 suite of applications specifically PowerPoint and Excel

·Working knowledge of Tableau, Dashboarding and business analytic tools

·Ability to work across teams

·Ability to think creatively, take ownership of tasks and adapt to changing business requirements

·Motivated self-learner with the passion and follow through to acquire new skills

·Work well in a global virtual environment that is fast-paced and constantly changing

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.