PHL MBPS-083501-Business Process Associate - 1-1

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

This role is responsible for process indexing and data entry of transactions with utmost attention to quality and quantity.
• Process and capture information to system according to established methods and procedures
• Handle highly sensitive and heavily regulated Hong Kong Provident Fund
• Consistently attain the service level set by the Company
• Practice good judgment in processing cases
• Perform thorough checking for every case and eliminate financial errors
• Render overtime work on a daily basis during high volume week
• Stay on-call on an as-needed basis during Saturdays and holidays
• Assist colleagues and other teams in their production work upon request
• Manage leaves/day-offs especially during peak season
• Constantly increase the number of knowledgeable functions handled by the team
• Suggest ways on how to improve the current process and team metrics
• Perform other duties and functions as assigned by Operation Management
Qualifications:
• College Graduate in any field
• Proficient in MS Office Applications (Word, PowerPoint and Excel)
• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage
• Good verbal and written English communication skills
• Strong analytical and problem solving skills
• Ability to pay close attention to detail with a high degree of accuracy
• Fast Learner and can work with minimum supervision
• Strong organizational skills
• Good attendance record
• Team player

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.