Sr. Account Manager (Programmatic)

Job Description

About Amobee:

Amobee is a technology company that transforms the way brands and agencies make marketing decisions. The Amobee Marketing Platform enables marketers to plan and activate cross channel, programmatic media campaigns using real-time market research, proprietary audience data, advanced analytics, and more than 150 integrated partners, including Facebook, Instagram, Pinterest, Snapchat and Twitter. Amobee is a wholly owned subsidiary of Singtel, one of the largest communications technology companies in the world which reaches over 640 million mobile subscribers. The company operates across North America, Europe, Middle East, Asia and Australia. For more information, visit amobee.com or follow @amobee

Position Summary:

The Amobee Senior Account Manager owns the client-facing relationship and ensures superior client service through premium campaign management, relationship development and account growth. In addition to leading in-person client meetings, the Senior Account Manager collaborates cross-functionally and partners closely with the Account Lead on strategy. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results. The Senior Account Manager is a senior member of the AM team and advises, mentors and trains other members of the team.

Responsibilities:

• Proactive and positive attitude, always willing to partner with team members and colleagues along with providing white glove service to clients
• Serve as the main point of contact on all client-related items
• Own campaign performance, upsell opportunities and troubleshoots any delivery issues
• Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate
• Provide proactive day-to-day communication, optimization recommendations, and mid/post campaign reports
• Oversee quality of campaign set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met
• Find opportunities to upsell current campaigns and communicate them effectively to clients
• Coordinates the strategy with the team, partnering closely with Account Lead & Client Partner
• Train, mentor, provide advice and direction to Account Managers and new team members
• Own special projects/initiatives assigned from Leadership
• Identify new opportunities or processes to work more efficiently both internally/externally
• Coordinate and lead weekly calls, vendor meetings, quarterly business reviews and product days

Requirements:

• BA/BS degree
• 3+ years’ experience in digital media, and 2+ years in client services
• Programmatic Experience Preferred
• Demonstrated ability to grow accounts
• Experience with Solution Selling preferred
• Ability to manage a large book of business with multiple points of contact
• Excellent critical thinking and presentation skills
• Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities.
• Excellent relationship management skills and a good team player
• Knowledge of the digital ecosystem/landscape and understanding of industry trends
• Well versed in digital vocabulary and media metrics math
• Self-motivated to dig in to learn about products, technology, customers, and competitors.
• Process-oriented with strict attention to detail
• Ability to prioritize and focus on multiple tasks in high- pressure situations
• Outstanding computer skills including strong knowledge of Microsoft Office, G-Suite, brand verification partners, brand safety partners, and ad servers
• Strong cross-functional skills, including the ability to motivate and influence immediate team members and non-reporting groups to meet business objectives
• A proven track record of launching and managing campaigns and client relationships

Location: Chicago, IL

In addition to our great environment, we offer a competitive base salary, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Amobee.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.