Business Analyst

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Key Responsibilities

Manage end-to-end business analysis process covering liaison with different stakeholders, understand the operation workflow, perform impact analysis, produce concise business requirement, think out-of-the-box to provide cost-effective solutions, prepare testing plan and test cases, executing User Acceptance Test, manage offshore testing team on test execution, support implementation and manage post-implementation production enquiries and issues. Also responsible for MIS reports and product campaign management.

Key Requirements

Thorough understanding of individual insurance products, operations and processes

Experience in life insurance policy admin system enhancement

Well organized and attentive to details, flexible with working hours

Good analytical and problem solving skills, and disciplined with project scheduling

Self initiated and have a strong drive to learn

Strong PC skills including MS Word, Excel and good understanding of SQL

Able to clearly articulate business processes and ideas verbally and in written English

Experience and knowledge in complicate testing execution and support

Minimum 5 years' work experience with insurance

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.