Desktop Support Analyst

Job Description

Location: Holborn

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients'​ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. People matter, results count.

Within Group IT which is a global organization within Capgemini, specific you will be working within the UK Team. There are 24 members within the desktop support covering the whole of the 10,000 UK User base from Nairn to Bristol. Work is completed remotely or onsite at Capgemini’s varying base locations.

Will be to Provide technical support to users for troubleshooting issues and answering questions. It will contain onsite Hand/Eyes support contact for Group IT, 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)

• Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
• REMEDY (ITSM) call registration or other ticket registration system
• H/W break fix and maintenance
• Paperwork for asset & finance management
• PC and PC supply provisioning
• Willing to work outside office opening hours by occasion
• Willing to travel to other office locations
• Assistance in PC preparations (W’10 incl. MS Office build, configuration) and start-up training (provisioning) to new users

• Clear and accurate Verbal Communication with a Customer Service focus
• Positive Problem-Solving experience
• LAN Basic Knowledge (Patching)
• Help Desk Experience in a commercial environment
• Operating Systems & PC Proficiency
• Software Maintenance
• Outstanding organizational and time-management skills
• Good knowledge of internet security and data privacy principles

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.