Short Term Disability Case Manager

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

We're adding a Short Term Disability (STD) Case Manager to our group, a role where you will be responsible handling short term disability claims from intake through to payment. You will have key accountabilities that require a dedication to quality and knowledge of the insurance business. Your strong communication skills will help you succeed and build relationships with key internal and external partners. On a typical day, you can expect to accomplish the resolution of short term disability claims, address escalated client concerns, and develop case management plans to either facilitate a Return-to-Work program or a transition to a long term disability option.

Key Responsibilities:

• Set up new short term disability claims, which includes contract interpretation and systems data entry
• Make decisions on claims by doing contractual, medical, functional, and vocational analysis
• Communicate to clients and stakeholders within the medical community
• Maintain positive relationships with internal team members in order to stay within our service level targets
• Regularly prioritize conflicting demands with tight turnaround times

Qualifications:

• Fully bilingual in English and in French
• Familiarity with medical terminology
• Intermediate PC skills including data entry, MS Word and MS Excel
• Strong customer service experience
• Strong problem-solving and decision-making skills
• Analytical skills with a focused attention to detail, particularly with numbers, spelling and grammar
• Strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients
• You enjoy working in a team environment
• You are skilled in multi-tasking, prioritization, and work well in a fast-paced environment
• Flexibility to balance conflicting priorities
• Insurance claims knowledge or experience would be an asset to you in this role

What we offer:

• Competitive base salary and annual performance bonus
• Paid Training starting on Day 1 in classroom setting with practical hands on training along with your colleagues.
• Comprehensive benefits package from Day 1
• 3 weeks paid vacation along with 3 paid personal days and 5 paid sick days
• Great location accessible to all transit options ~ an ideal location makes it effortless on your daily commute
• Online learning programs driven to focus your career development at your own pace
• Career growth and leadership support to achieve your goals

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.