Lead Program Manager, Business Change

Job Description

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Lead, Business Change Manager for our Facilities department in Hicksville, NY.

The Property Services team has set out to evaluate and make recommendations on the property strategy across our service territory. This effort will involve assessing the condition of all properties, evaluating how efficiently we are using them, and making strategic investments or changes where appropriate. We aspire to make our offices more sustainable, energy efficient and aligned with innovative workplace design concepts, like WELL* building standards. Workplaces are evolving, and we want to keep pace with those changes, ensuring that well-being is central to design. The motivation and productivity of our workforce underpins our ability to deliver for customers, and an investment in our workspace represents an investment in our future.

We are looking for the right person to join an enthusiastic team, whose focus is to support National Grid move through the Property Strategy change, support continuous improvement efforts, build buy-in and commitment to that change while developing an enduring longer-term capability, as we continue to move forward in an ever-changing environment.

The successful candidate will have strong communication skills, excellent organizational skills, desire to learn and grow in the change management space, and a proactive approach and personal drive to push the change agenda towards a successful outcome.

• Develop, integrate and deliver change initiatives as part of the Property portfolio of programs
• Identify change management and project issues as they arise, prepare recommendations/ change interventions to address the issue in a timely manner and implement as directed
• Participate in the administration of a change management evaluation methodology for the assigned initiative
• Develop and design of various change strategies across Training, Engagement, Communications, Business Readiness, Leadership development, Sustainment, Post Go- Live Support, etc.
• Develop communications and engagement activities in line with Property strategy to establish clear consistent messaging
• Support and adopt change processes through active involvement in change plans and communications throughout Program lifecycle
• Create change adoption metrics and measure effectiveness in the level of change across businesses impacted by continuous improvement projects
• Develop partnership with stakeholder(s) undergoing organizational change to develop stakeholder strategy, milestones and outcomes
• Develop internal tracking and monitoring for the Change Agent Networks

• Ability to create short & long term Change Management plans and the ability to align the outputs from reviews with change management strategies
• Engages stakeholders' understanding of stakeholder management strategies and knowledge of effectively managing organizational change
• Strong organizational skills and an ability to manage competing priorities and meet deadlines
• Proven experience of managing risks and issues across projects, programs with Strong Project Management skills
• Strong influencing skills and strong oral and written communication skills
• Proficient in MS Word, PowerPoint, Excel and working knowledge of MS Project preferred
• Bachelor’s Degree or equivalent working knowledge, in Organizational Development, Training & Development, Human Resources, Leadership or other related area
• 3-5 years of related experience
• Experience in leading engagement change efforts
• Hands on experience in Project Management, Certification a plus

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.