Bilingual Customer Service Professional - Manulife Bank

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY!! Where you ask? Look no further than Manulife!! Have you considered a career with us?

Here are a few reasons why you should:

• Unlimited opportunity for growth and development here in beautiful Halifax!
• Leaders who are invested in your success
• A diverse and inclusive work environment
• Emphasis on work/life balance, employee recognition and community involvement
• A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a Customer Service Professional within our continuously growing Manulife Bank. Manulife Bank Contact Center operates on a rotational shift basis with hours of operations being Monday-Friday, 7am-11pm, Saturday-Sunday, 8am-8pm, Open 365 days per year.

Why? Great question!

• We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.
• We support the growth of our business through service excellence and a client-focused approach.
• We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.
• We demonstrate our competitive advantage by leveraging our global scale, our global capabilities and our local market focus.

Who are we looking for?

• Communicators
• Doers
• Learners
• Team Players
• Thinkers

What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

• You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
• You have exceptional technical capabilities, research skills and your attention to detail is always a priority
• You are confident in your ability to learn and apply information quickly
• Previous customer service experience in a contact center, retail environment or service industry
• Previous experience in a contact center environment would be considered a tremendous asset, however, not required
• Knowledge of financial services would also be an asset
• Bilingualism, English/French

What we offer:

• Competitive base salary and annual performance bonus
• Paid Training starting on Day 1 in classroom setting with practical hands on training along with your colleagues.
• Comprehensive benefits package from Day 1
• 3 weeks paid vacation along with 3 paid personal days and 5 paid sick days
• Great location accessible by public transportation and free parking by the spectacular North West Arm!
• Online learning programs driven to focus your career development at your own pace
• Career growth and leadership support to achieve your goals

Ready to take the next step?
Send us your application today for consideration with our upcoming New Hire Training Class!

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.