Property Administrator

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife Real Estate is the global real estate arm of Manulife Financial Corporation with fully integrated in-house capabilities and 70 years of experience as an active investor, owner, developer and asset manager of commercial real estate. Diversified by both geography and asset type, the portfolio consists primarily of prime office and industrial properties, as well as select retail and multi-family residential properties, in key metropolitan centers throughout Canada, Asia and in the United States through Manulife's U.S. division, John Hancock. In addition to equity real estate, Manulife Real Estate manages the space requirements and own use facilities for Manulife’s operations around the world.

As the Property Administrator you will be responsible for answering all incoming calls, ensuring customer service is a top priority at all times, transmitting the various requests via the work order system (Building Engines), or alternatively, interpreting to whom the caller/writer should be forwarded in order to provide optimal service. In addition, you will be accountable for providing administrative support and reception as required.

Responsibilities

• Provide administrative support including word processing, filing, copying, faxing, maintaining records, communication for staff/tenants, phones for the Property Management Office.
• Manage tenant calls and dispatch requests via Building Engines system, follow up on requests for service and distribute to appropriate area for handling.
• Coordinate and attend all tenant meetings including minute taking and distribution.
• Coordination of Conference Centre bookings, room setup, and event support.
• Coordination of Fitness Centre access, program management and facility coordination.
• Coordination seasonal marketing initiatives and tenant communications.
• Assist Property Manager with all tenant move in and move out activity.
• Maintain/update all tenant and vendor contact information.
• Assist with creating of new building filing system, tenant records, manuals and tenant database for addresses and contacts.
• Set-up Purchase Orders in Yardi and co-ordinate coding and payment of invoices. Reconcile outstanding statements received from suppliers.
• Assist accounting team with timely submission of Accounts Payable and Accounts Receivable batches to Head Office.
• Order office supplies, maintain office equipment and ensure the efficient operation of the office.

Qualifications

• Post-secondary education preferred, in Finance, Accounting or Real Estate management.
• 5 years experience in a similar capacity in the Real Estate industry.
• Experience in the use of Yardi systems.
• Proficient computer skills. Microsoft Office – Word, Excel.
• Accurate typing speed.
• Understanding in Real Estate accounting concepts.
• Excellent customer service skills with ability to deal with tenant needs.
• Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames.
• Good verbal and written communication skills.
• Ability to multi-task.
• Detail oriented; able to resolve problems using facts and sound reasoning.
• Self-motivated, professional and flexible; able to work both independently and as part of a team.
• Good analytical skills with the ability to identify and solve problems.
• Good time management skills with the ability to adapt to changing priorities.
• Good influence and communication skills with ability to build and maintain effective relationships.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.