Change Management Lead

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

General Accountability:

The Change Manager will work within the PPO Change Management practice focused on implementing and embedding change management processes to support the acceptance and enablement of organizational objectives brought about by the execution of programs and projects. The change manager will support the establishment and implementation of a structured CM methodology which will cover the following activities across the change lifecycle: Change impact assessment, Change management strategy creation, change risk mitigation plan & tactics, and identification & management of anticipated resistance to organizational change.

Responsibilities:

• To focus on the people side of change and work with project teams to support changes and mitigate risks associated with change to ensure effective employee engagement levels during times of transition
• To lead the change plan activities (including delivering the CM strategy and plan), manage anticipated resistance and monitor and control the quality of deliverables according to CM methodology, process, practice and tools
• Develop overall change plan that covers education, training and post implementation follow-up tracking as part of the change strategy
• To provide CM leadership and consulting support (including supporting Sponsors to be active and visible in their CM role) in order to drive and realise business benefits and outcomes
• Coach sponsors and change champions on their role including leading change, change sustainment, and overcoming resistance to change etc.
• To provide advice and guidance at the initiative level on appropriate CM approaches to drive faster adoption and greater utilisation of the organisational CM approach and methodology
• Working with stakeholders to help them understand change impacts from an organizational point of view and assess the impact on the overall organizational population.
• Ensure that communications effectively satisfy the change requirements and are aligned to strategic outcomes
• To support the creation and sustainment of a CM practice within and across the business to create employee readiness and engagement
• Continuously improve the CM practice, leveraging key new capabilities and best practices, i.e. CMBoK, etc
• Work collaboratively with teams across the organization (local and regional) to identify and define improvements to change acceptance

Qualifications:

• University degree qualified
• 3+ years experience in exemplary and consistent performance in organizational change management or communications to support and maximize the success of strategic initiatives
• 3+ years in the insurance industry (Life Insurance or Financial Institutions preferred)
• Hands-on experience driving development & implementing improvement of business processes within large organizations

Competencies:

• Ability to create and deliver meaningful presentations and insights back to key stakeholders throughout the business
• Possess excellent leadership, diplomatic and motivational skills to lead cross-functional teams and coach/advise peers and staff
• Strong planning and organization skills with the ability to adapt to changes
• In-depth knowledge of business operations, communications, and project lifecycles
• Team player, self-motivated, confident and results-driven
• CMBoK certification is an advantage
• Reporting – creating presentations for various stakeholders
• Ability to think and work creatively and work around traditional roadblocks
• A team player with the ability to successfully manage interaction with internal clients and work independently and within a team environment with professionalism and collaboration
• English is an advantage

【Department guideline for telework】 Telework is possible, in-line with the telework guidelines

【Overtime】 Anticipate there could be 20 - 40 hours of overtime

Salary:
Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.
Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Working Hours:
Standard Working Hours: 9:00am - 5:00pm (Include 1 hour break. Flextime system available)

Benefits:
Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

Holidays/Vacations:
Saturdays and Sundays
National Holidays
Year-end and new year holidays (December 30, December 31, January 2 and January 3)
Annual Paid Holiday
For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

Location:
Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.