Customer Account Specialist

Job Description

ExxonMobil is the world's largest publicly traded international Oil and Gas Company, providing energy that helps underpin growing economies and improve living standards around the world. ExxonMobil uses innovation and technology to deliver energy to a growing world. We explore for, produce and sell crude oil, natural gas and petroleum products. We operate facilities or market products in most of the world's countries and explore for oil and natural gas on every continent.

For this position you will be part of ExxonMobil Chemical, one of the largest chemical companies worldwide. Our mission is to provide quality chemical products and services in the most efficient and responsible manner to generate outstanding customer and shareholder value while remaining committed to the principles of sustainable development.

About the role

Primary contact for ExxonMobil Chemical customers in United States and Latin America responsible for ensuring positive customer experience within the order-to-cash process of shipments moved via truck, rail, marine, air and pipeline.

• Owner of the Order-To-Cash process. Responsible for processing and handling of customer orders from creation thru final delivery
• Maintains excellent customer relationship, ensuring specific requirements to which ExxonMobil has agreed are known by the appropriate interfaces and duly met
• Coordinates and responds to customer requests for order changes, invoice adjustments, product returns and master data updates
• Focal point for customer requests related to order documentation, regulatory and technical. Works with EM interfaces to provide satisfactory customer response
• Coordinates resolution of issues related to product availability, logistics arrangements, order fulfilment documentation and others with the appropriate EM contacts
• Keeps strong communication channels with customers and proactively informs status of orders and issues that could potentially impact committed delivery dates

• University degree
• Fluent English (written & spoken) required
• Fluent Spanish (written & spoken) required
• Problem solving and analytical skills
• Teamwork & Collaboration
• Value diversity and inclusion