Technicial Support Analyst Intern

Job Description

Technicial Support Analyst Intern

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Posted Date: Nov- 5-2019

Job ID: 16083

Job Type: Full Time

Job Function: Internship

City: Bellevue

State: Washington

Store: Bellevue

What's cool about this job

REI is looking for a Service Desk Intern to contribute to REI’s success by working as part of an end user support team. Throughout the course of your internship experience, you will learn about REI technologies while empowering end users . Under the supervision of your Manager, and as a key member of the End User and Shared Services department, you will gain insights into the key functions of your team as it relates to REI’s broader strategy and vision.

Potential activities of the Service Desk Intern:

• Provide technical support to end users through phone, email or in person
  • Learn about the various enterprise tools used at REI
  • Utilize your interpersonal and customer service skills to create positive experiences
• Configure & Deploy new hardware and software
  • Learn how computers are configured and software installed
  • Delight an REI employee with new technology
• Empower end users to easily access needed information
  • Document solutions and publish as knowledge articles and frequently asked questions regarding how to resolve common technical solutions
• Collaborate with IT engineers
  • Shadow IT engineering departments to learn more about their work

REI Introduction and Exposure to:

• Seattle Area
• Challenging and relevant activities
• REI retail stores and market competition
• Leadership team members
• Cross-divisional intern activities
• Mentorship

Bring your passion and expertise

Job functions include:

• Support end user technologies
• Manage technical assets
• Create and edit knowledge articles
• Recommendation for changes, if applicable

Qualifications and expectations:

• Currently majoring in Information Technologies / Computer Science
• Coursework completed in some or all of the following areas: Microsoft Windows, Microsoft Word & Excel, Security, Networking, Computing, Cloud
• Candidates should have a strong customer service skills and technical aptitude

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

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