Total Absence Management Case Specialist

Job Description

Job Location: United States : Oriskany, New York Alternate Location: Bloomfield, Connecticut

Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

Key Responsibilities:

• Handle intake calls for FMLA claims and other leaves while administering Family & Medical Leave Act standalone claims.
• Adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
• Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
• Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
• Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.

Essential Business Experience and Technical Skills:

Required:

• High school diploma
• 2+ yrs. Customer Service experience
• Strong customer satisfaction focus
• Must be flexible to work between the hours of 8am-11pm

Preferred:

• Bachelor’s degree
• Strong attention to detail.
• Working knowledge of FMLA/Disability/Leave procedures preferred

Travel

Not applicable

“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 112624