Integration Specialist

Job Description

DESCRIPTIONPodium is an Interaction Management platform that makes it simple for local businesses to conveniently connect with leads, customers, and their teams. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies — in the last year alone. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2019. We look for people who are curious, innovative, and work to be a little better every single day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.The customer Integration Specialist is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. What you will be doing:

• You will coordinate standard integration projects for Podium and our clients. You are comfortable configuring basic software settings and managing a work queue with a large number of requests.
• You will support our customer success managers and senior integration managers. The integrations you complete are key components in the overall success plan for the clients they manage.
• You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve issues.

What you should have:

• 1-2 years prior experience setting up software or following technical operating procedures.
• Demonstrated over-achievement managing a large work queue.
  • You will also need to be the type of person who:
    • Constantly invents new and better ways to get things done.
    • Is accountable to others. Your projects will be part of a larger client engagement. You earn the trust of your colleagues by always keeping your commitments. Clients and internal stakeholders will never be in the dark.
    • Focuses on results. You do not confuse activity for results. What you do has clear purpose and you are not satisfied until you achieve your planned outcomes.

BENEFITS

• Open and transparent culture
• Work in this building in Lehi, UT
• Awesome opportunities for career growth
• 401k with a competitive matching contribution plan
• Unlimited Vacation (yes, we want you to have a work-life balance)
• Great medical, dental, vision benefits
• A stellar onsite gym with local professional coaches, morning and night classes offered
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Weekly free lunch, breakfast and smoothies
• Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.