Clubhouse Operations Assistant Manager

Job Description

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Who we are

We are a close-knit team focused on providing an exceptional service experience to our members, while assisting on all on-site operations. You will support our stylists and management team in all sale and operational activities, seeking every opportunity to improve service standards.

Who you are

• A communicator. You are well-versed in verbal and written correspondence.
• An energizer . You are positive and friendly.
• A multi-tasker . You have the ability to work well in a fast-paced, team oriented environment.
• A problem solver . You ensure safety, problem solving and want to maintain a great clubhouse environment.

What You'll Do

• Manage and ensure all customer service related activities are executed professionally (managing the fitting room floor, greeting customers/visitors, serving drinks, customer checkouts, etc.)
• Maintain, measure, and enhance the Clubhouse Customer Experience standards
• Coordinate processing and delivery of all customer owned goods
• Assist with management of clubhouse events (communication, setup, breakdown, etc.)
• Collaborate with Facilities and Loss Prevention managers to ensure building safety and employee/asset security
• Assist with managing, developing, training and coaching of Clubhouse Operations associates
• Cross-trained on all Clubhouse operational areas & provide support when required
• Conduct opening and closing responsibilities of the clubhouse
• Provide remarkable service to customers and the sales team
• Maintain inventory control best practices to ensure inventory accuracy and integrity across all activities, including: physical inventory counts, receiving, transfers, replenishment and return authorizations
• Manage all clubhouse inventory movements (inbound/outbound)
• Conduct associate inventory system training and continued education
• Uphold Inventory merchandising and signage standards
• Support sales team product meetings and vendor product knowledge sessions
• Provide new product arrival communication and inventory updates to clubhouse team

What your background may look like

• 3+ years of retail or customer service experience, being in a supervisory or managerial position
• Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
• Enjoys customer interaction and maintaining great relationships
• Experience owning/developing multiple operational processes
• Familiarity with inventory controls, receiving standards, and reporting

How we work

• With open minds . We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
• With others . Work closely with our customers, sales team and cross-functional teams at Trunk Club.
• With transparency . We have an open team room. No cubicles, no private offices.
• With pride . We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

• Trunk Club University - our growth program which allows for development opportunities
• Free parking
• Merchandise discount
• Flexible work environment
• Social environment with a built-in bar