Customer Strategy Analyst III

Job Description

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Customer Primacy team is pivotal in driving business performance and providing insights for optimal business decision-making. We’re looking for a highly collaborative Customer Strategy Analyst to help build a world-class customer strategy organization with best in class processes around reporting, planning, analysis and strategy.

As a Customer Strategy Analyst, you’ll report to our Director of Strategy. You will drive cross functional, strategic planning, assess and refine capital allocation, and critically assess Zuora’s install base and overall go-to-market strategy. . You’ll work with Zuora’s Executives to define, interpret, and implement financial, operational, and strategic KPIs that enable insightful, accurate business decision-making. Get ready to roll-up your sleeves, build relationships and make an impact on our growing, global SaaS company.

Join us and make shift happen!

What you’ll do and achieve:

• Develop go-to-market recommendations based on 1st and 3rd party research, data, and analytics
• Maintain, enhance, and analyze customer analytical record to support strategic planning and sales execution
• Continuously develop and track KPIs that intersect customer success, product, and sales
• Prepare customer and market analyses for executive leadership team as well as board of directors
• Support strategic initiatives through in-depth operational and financial modeling
• Hone your deep analytical thinking with respect to business analysis, customers, go-to-market strategy, and product strategy
• Gain experience in broad software operating functions, including product management, operational process optimization, sales execution, and go-to-market strategy
• Help build a new strategic function within Zuora and shape the vision which will support the entire company, from sales to product and engineering, Chief Customer Officer, CEO, operations, etc.

What you’ll need to be successful:

• Team-oriented mentality
• 3-4 years experience in investment banking, consulting, principal investing, or similar role
• Intellectually curious, detail-oriented, analytical, and highly organized
• Independent and structured thinker able to develop and leverage frameworks to help structure analysis/recommendations
• Ability to influence and partner with cross-functional teams
• Fast mover with drive to iterate
• Experience in the technology industry; understanding of Saas business models preferred
• Strong Microsoft Excel skills
• BA/BS degree

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor . We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com