Renewals Manager

Job Description

HubSpot is looking for a customer-centric Renewal Manager to help manage our global customer base. By working closely with customers and internal partners, you will be a key part of a high-energy, fast-growing company that is committed to customer success.

What are the responsibilities of a Renewal Manager?

• Overseeing all assigned contract renewals, which includes working directly with customers and internal partners to ensure timely and accurate execution
• Creating, updating and innovating new functional processes, playbooks and supporting materials
• Enlisting the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer happiness
• Owning SAAS contract processes including usage upgrades and related renewals.
• Working with customer success managers and customers on difficult situations with an eye for problem solving
• Establishing and maintaining effective, cooperative working relationships with customers
• Communicating effectively with Order Management & Finance regarding customer accounts
• Leading discussions around forecasting and pipeline status with internal partners

What are the requirements for becoming a Renewal Manager?

• Fluent in English
• Experience working directly with customers
• Familiar with contracts, terms of service, SAAS financial and usage metrics
• Strong communication skills, particularly in driving effective phone conversations

• Organized self-starters with a knack for problem-solving
• Able to work independently and transparently with their team
• Excited by a fast-paced, high-growth environment
• Able to prioritize and manage multiple responsibilities simultaneously

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

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