Store Leader - Vaughan, Ontario Canada

Job Description

Store Manager

About Tesla

Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. With our headquarters based in California, Tesla employs more than 30,000 people across four continents. Tesla manufactures cars at our factory in Fremont, California and produces Tesla Energy battery storage products at the Gigafactory, the world’s largest lithium ion battery factory–in Sparks, Nevada.

Tesla Motors currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is officially in production and available in North America.

Tesla Energy produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.

The Role

Our Store Managers are seasoned sales veterans and naturally charismatic leaders. In this role, you will be responsible for leading the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

BUSINESS HEALTH

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals
• Demonstrate sales leadership by role playing and having an active presence on the floor
• Train and develop team on sales and delivery motions
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring goals are aligned with store goals
• Ensure team is fluent in all aspects of product knowledge
• Partner with Marketing to identify local marketing and event opportunities to drive sales

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best in class customer experience for every customer
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

EMPLOYEE ENGAGMENT

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify hi potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all human resources issues in a timely and effective manner, partnering with HR effectively

BRAND STANDARDS

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Requirements

• Bachelor’s degree
• 5+ years of applicable experience with proven track record to meet or exceed goals
• Self-starting entrepreneur with exceptional management and coaching skills
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner that others want to work with
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

Tesla participates in the E-Verify Program