CIB – Cash Operations – Transaction Processing Manager - Associate

Job Description

About J.P. Morgan Chase & Co
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

• Oversee and lead functional team (s) in all aspects of daily BAU activities
• Promote an environment which is conducive to building a successful business by executing staff performance cycle (objective setting, coaching, development plans, talent review, performance reviews, competency profiles, etc)
• Conduct regular skills gap analysis across function and ensure all staff receives the appropriate level of training for role and professional development.
• Promote a strong working environment that fosters on employee satisfaction and team success,
• Manage the global function by ensuring the operation is efficient and adhering to all procedures.
• Foster the global operation environment running a single seamless operation by mirroring activities and practices across the two sites.
• Focus on continual process improvement and by analysing existing procedures and implementing new solutions.
• Promote change and innovation
• Drive continual operational and performance excellence across function.
• Conduct resource management process for GFM operations ensuring the proper staffing levels exists to meet all requirements.
• Manage expense budget within agreed upon targets.
• Understand and manage key performance indicators (KPIs) of the function
• Monitor and control GFM Message flows to provide the agreed level of service to global client base.
• Provide direction to maintain and improve quality service delivery to client base by managing performance to meet global SLAs for all Lobs and focus on 1st time quality results.
• Exercise effective risk management by ensuring all appropriate controls are in place and followed.
• Improve and enhance the GFM Operations Resiliency Model.
• Support and participate in the GFM Incident Management process.
• Provide Operation’s representation on any projects and ensure proper roll out and engagement with the team.
• Responsible for direct and non direct reports (both locally and globally)
• Ensure full understanding of Controlled Self Assessments (CSA)
• Support and ensure positive audit result
• Review and Reduce UDT’s

COMPETENCY

BEHAVIOURAL: Model

• Accountability, Responsibility and Ownership

Expert

• Adaptability

Competent

• Integrity

Competent

• Strategic Thinking

Competent

• Execution

Expert

• Analytical

Competent

• Lead & Build Effective Work teams

Competent

• Influence / Negotiation skills

Competent

• Business awareness

Competent

• Coaching & Training

Competent

• Change Management

Competent

• Communication (Verbal and Written)

Expert

• Financial Management

Competent

• Risk management

Competent

• Creating Effective Partnerships

Competent

• Customer Focus

Competent

• Decision Making

Competent

• Delegation

Competent

• Leadership

Expert

• Managing time effectively

Expert

• Managing Innovation & Change

Competent

• Organizational

Expert

• Prioritising & Planning

Expert

• Problem Solving

Competent

• Quality Orientation

Competent

• People Management

Competent

• Self Development

Competent

• Self Motivation

Competent

• Teamwork

Expert PERFORMANCE:

• Productivity

Competent

• Objectives

Competent

• Quality

Competent KNOWLEDGE:

• BUSINESS KNOWLEDGE

Competent

• HR POLICIES & PROCEDURES

Competent

• PC KNOWLEDGE

Competent

• PROCESSING PLATFORM

Competent

• PRODUCTS SUPPORTED

Competent

• RISK CONTROL & COMPLIANCE

Competent

• PRODUCTION

Competent

• TREASURY SERVICES SPECIFIC

Competent

TECHNICAL Dependant on role:

• Issue Management/Resolution

Competent

• KPI Management

Expert

• System Infrastructure

Competent

• Project Management

Competent

• Status Communication

Competent

• Implementation Success

Competent

• Timeline Management

Competent

• Stakeholder Engagement

Competent

• Data/Requirement Gathering

Expert

• Data Analysis (Trends, Size of Effort, Benefits, etc)

Expert

• User Documentation

Competent

• Presentation Skills

Competent

• Process Mgmt/Improvement

Competent

• Production Knowledge

Competent

• Key Admin Knowledge

Competent

• User Admin Knowledge

Competent

• Static Data Knowledge

Competent