Manager, Process Management, Bank Operations

Job Description

Knolls 4 (12021), United States of America, Glen Allen, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Process Management, Bank Operations

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

This role in Bank Operations is responsible for leading a critical business function delivering on Internal Revenue Service’s (IRS) requirements for information returns reporting and withholding. These requirements touch every area of the Bank as information returns are required for a wide variety of transactions including interest payments, IRA distributions, etc. Timely and accurate execution of information returns and withholding is critical to deliver on our regulatory obligations and provide a hassle free experience for our customers.

Responsibilities:

As the business owner and operations leader for Bank information returns reporting and withholding functions, you will:

• Lead a motivated team of associates, business partners and vendors to own the end to end delivery of Bank’s objectives for this function.
• Develop and own business policies and requirements for information returns reporting and withholding.
• Design and execute processes and projects to deliver on information reporting and withholding requirements.
• Develop controls and metrics to ensure business requirements are consistently delivered and to monitor end-to-end process performance.
• Identify and implement process improvements to drive issue resolution, mitigate risks or to achieve desired business outcomes.
• Create transparency for senior leaders and other stakeholders on business performance.
• Define target state cost, quality, customer experience and delivery capabilities in this space and deliver on a roadmap to achieve that target state.
• Engage with Legal and Compliance functions in the tax reporting space to ensure consistent delivery against state and federal requirements.
• Engage with lines of businesses across Capital One to promote best practices, proactively mitigate risks and elevate delivery of information returns reporting for all of Capital One.
• Represent Capital One at relevant industry forums and associations.

The ideal candidate will have a solid background in process management and experience leading critical back-office functions for leading banking and financial services institutions. Familiarity with information returns reporting and withholding regulations would be preferred. They must be comfortable in developing an understanding of Capital One’s banking products and our technology, data and delivery platforms. In addition, they must be able to effectively communicate with and influence partners and stakeholders across the company. Strong leadership, organization and delivery skills, and the capability to adapt to a dynamic, Agile and learning oriented culture are essential to success in this role.

Basic Qualifications:

• Bachelor’s degree in Accounting, Finance, Taxation, Economics, or Business Management
• At least 2 years of experience in process or project management
• At least 2 years of experience in people management

Preferred Qualifications:

• Master’s degree in Accounting, Finance, Taxation, Economics, or Business Management
• 2+ years of experience in Tax reporting, Compliance or Risk Management
• 4+ years of experience in process or project management
• 4+ years of experience in people management
• Lean, Business Process Management or Six Sigma certifications and relevant project experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).