Service Concierge - Taiwan

Job Description

Responsibilities

• Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages..
• Responding to emails from customers in English
• Provide effective and courteous service to all visitors and existing employees.
• Available to work on administrative activities and other management requests.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work closely with the Service team to ensure a great experience for employees and customers.

Requirements

• High School diploma or equivalent
• At least 1 year face to face customer service experience
• Flexibility in working overtime and Saturdays
• An upbeat, energetic, positive, mature and professional attitude.
• The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
• Show attention to detail and accuracy.
• Professional Appearance.
• Have the ability to work well under pressure and with a diverse range of personalities.
• Native Cantonese communication and written skills.
• Good English communication and written skills
• Retail automotive service experience, preferred
• Dealer Management System(s), Outlook, and MS Office
• Managing Loaner Fleet

Tesla participates in the E-Verify Program