Field Tech Advisor

Job Description

Req ID: 69114

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Field Tech Advisor to join our team in O'Fallon , Missouri (US-MO) , United States (US) .

Role & Responsibilties:

• Point of Contact for Client EUS Operational Delivery
• Coordinates Cross Tower Integration to ensure consistent and repeatable processes.
• Participates with EUS Tower Owners to establish strategic plans and objectives.
• Helps drive decisions on administrative or operational matters and ensures operations' effective achievement of objectives.
• Establishes and manages internal OLAs between towers by creating and monitoring pertinent metrics.
• Identifies and oversees service level improvements with EUS Towers and suppliers.
• Coordinates with Service Desk partner on residual impact of Level 1.0 call handling.
• Internal Operational Reporting – establishing Metrics ( TREND & Analysis)
• Conducts Weekly / Monthly Team Meetings
• Assist in the development of Cross Tower process improvements to DaaS EUS , including tool implementation.
• Manages process controls and standardization ( K/Base, RCA, Status Reporting)
• Coordinates the monitoring of Field Service technician performance.
• Monitors KPI regarding Ticket Volume and Performance.
• Oversees the Daily Management of Root Cause Analysis
• Identifying potential risk / resolution approaches for targeted Client tasks / deployments

Basic Qualifications:

• 8+ years of relevent experience required

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.