SAP Concur - Data Integrity Specialist - Makati Job

Job Description

Requisition ID: 232359
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The Data Integrity Specialist is responsible for managing tasks, tools & programs associated with support of the Field Services team and Global Sales Operations organization. The team member will work closely with other Field Services Specialists and other functional teams in order to collectively support the global sales organization.

This position will be based out of Concur Makati office and requires night working hours aligned to support US based personnel.

This position reports to the Data Integrity Supervisor, located in Manila.

Responsibilities:

• Execute data integrity projects and cases
• Own scheduled daily, weekly and monthly data integrity tasks.
• Execute on-demand projects assigned within the required turn-around time.
• Identify duplicate and inaccurate account level information in Concur’s instance of salesforce.com.
• Review, analyze, and perform manual and automated integrity checks using the tools provided.
• Identify, investigate, and resolve data anomalies using problem-solving, logic, and critical thinking to ensure complete and accurate data.
• Request information from Sales & marketing Operations Teams and proactively research client/prospect company websites or data.com for correct information.
• Work on assigned projects pertaining to revenue alignment and cleaning up records.
• Conduct ongoing client profiling efforts to ensure client data integrity and data enrichment efforts. Update inaccuracies directly with correct information or request de-duping actions from IT.
• Interact closely with Field Services & TMC reseller specialist, Sales Operations, and Marketing Operations
• Create accounts for Sales, Marketing and Business Development
• Other duties as assigned by management

Operational Efficiencies for Data Integrity Services

• Participate as subject matter expert to continue to improve processes, efficiencies and exceed team SLA’s
• Understand, work from and contribute to DIS and Field Services dashboards
• Gain proficiency with internal tools such as Salesforce.com, CRM Fusion and other tools used
• Maintain data integrity process documentation as enhancements and changes occur
• Operates under direct supervision with frequent reviews of work, and at times with minimal supervision.
• Manages activities to agreed turnaround times and required quality standards.
• Be aware of, and comply with, all corporate policies.

Position Requirements

• Education, Experience & Training required:
• Fluent English verbal and written required
• Associates degree (Bachelor’s degree preferred) or equivalent work experience
• Minimum two years experience in a fast-paced marketing or professional office
• Will consider a recent college graduate at the BS/BA level with Business/Management/Technology/IT-MIS disciplines
• Ability to pass a background check

Job-Specific Specialized Knowledge & Skills:

• Attention to detail and deliverable timeliness
• Good knowledge of grammar and spelling
• Effective interpersonal and communication (oral & written) skills required
• Works co-operatively with others to achieve results
• Ability to multitask and keep track of multiple cases and projects
• Strong working knowledge of Microsoft Office applications
• Working knowledge of Salesforce.com preferred

Minimum Competencies - Technical Competencies:

• Solid knowledge of MS Office products and general systems acumen are requirements (Salesforce.com is a high use system which can be learned on the job)

Critical Performance Competencies:

• Planning and organizing
• Builds and maintains trusting relationships with others
• Follows through on and meets commitment
• Negotiates time frames, establishes realistic deadlines
• Attention to detail
• Stress management
• Effectively transfers thoughts and expresses ideas using speech, listening skills and writing skills to influence others or gain their support
• Prepares for problems or opportunities in advance
• Strives to improve or meet a standard of excellence
• High energy and productivity
• Ability to make sound decisions in a difficult situation, even when the supervisor is not present

Value Competencies:

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity
• Displays initiative and self-reliance

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

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