APO (Area Product Owner) - iVault Agile Product Group

Centralized Transaction Operations (CTO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. Under the direction of Group Manager Lew Fischer, CTO is committed to a culture based on 5 Keys to a Great Customer's Experience. An ongoing focus for the organization is continuous improvement - on behalf of the firm, shareholders, and foremost, customers - as achieved through a structured business planning and execution model plus an engaged employee base that contributes improvement ideas.

CTO is composed of five core operating functions: Payment Services, Service & Resolution, Banking Center Services, Customer Fulfillment Services, and Regulatory Control Operations. Responsibilities include:

This is a critical time in the banking industry, as it is undergoing rapid change caused by the digital revolution and the rapidly evolving demands of consumers. As the digital revolution impacts the firm, Image Services is transforming our business to stay ahead of the change and to exceed customer expectations. To accomplish this objective, we have established the iVault Document Archive product team that is responsible for the strategic direction, governance and execution of the strategy behind ensuring the firm has a suite of superior document management solutions to meet the needs of all lines of business.

Role Description

This role is an Area Product Owner supporting the iVault product channel strategy for the JPMC Document Management Center of Excellence. This role is part of growing product team focused on balancing business, technology, and design priorities to deliver brand-defining document archiving product and service experiences. The position requires the ability to clearly understand the strategic vision for this channel and provide focus on the day-to-day details in order to ensure tactical execution.

The Area Product Owner is a key resource in ensuring delivery of the product’s roadmap initiatives and engaging with the agile teams within the iVault product. The work will span the entire delivery process from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts.

KEY RESPONSIBILITIES

• Direct strategic thinking and develop an approach and structure analyses required to achieve key deliverables for one of the iVault Document Archive domains
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes
• Maintain the team software backlog of features and user stories and assist in determining sprint priorities aligned to larger experience journey priorities and vision with iVault Document Management strategy
• Effectively manage senior management relationships; facilitate effective communication; and work with the senior management team to assess needs, understand requirements and syndicate solutions
• Understand the landscape of best practices and benchmarking that create new opportunities to add value
• Actively invest in building the team, including recruiting, staffing/deployment decisions, performance management, etc.
• Consistently manage the team to drive analysis of end user experience feedback and track relevant metrics to ensure accountability
• Partner with technology lead to manage Chase’s relationship with third-party vendors providing archiving solutions
• Lead the annual budgetary planning process for the specific Domain
• Deliver new product enhancements and offerings by working directly with technology, business and operations partners to define efforts, write requirements and assisting in overall project management, risk management and organizational readiness activities
• Update leadership on the Epic and Feature delivery schedule including dependencies impacting deliverables, along with recommended solutions
• Monitor systems production health and act swiftly when issues arise that may impact customer experience or the business
• Ensure the delivery team understands the vision and direction for the Product/platform